Erika Bailey
Mancelona,MI
Summary
Compassionate professional with expertise in patient scheduling and clinical documentation. Proven ability to build relationships with healthcare teams, ensuring seamless patient care transitions.
Overview
10
10
years of professional experience
Work History
Sales Associate
Lincare
01.2026 - Current
- Build and maintain working relationships with physicians and facilities to provide better patient care.
- Worked with clinical and admin teams to ensure seamless patient care transitions.
- Educated health care professionals and patients on durable medical equipment, product use, and insurance criteria and requirements.
- Identified new referral sources and marketed for growth opportunities.
- Worked with other branch members, collaborated for patient needs, and participated in all sales trainings and meetings.
Customer Service Representative
Adapt Health
06.2023 - 12.2025
- Collaborated with facilities and clinical teams to set up patient with respiratory equipment.
- Worked closely with patients regarding insurance coverage, scheduling set ups, and getting emergent help due to equipment failure.
- Reviewed insurance information, confirmed coverage, copays, and durable medical equipment financial responsibilities.
- Daily use of Microsoft office and multiple EMRs.
- Ensured prescriptions and documentation met insurance criteria.
Medical Assistant
West Front Primary Care
06.2019 - 06.2023
- Ensured accurate medical history and vital sign documentation.
- Managed scheduling, providing a positive compromise that works for both parties.
- Assisted in clinical procedures, maintaining sterile environments and adhering to safety protocols.
- Obtained manual vital signs, administered vaccinations, set up and tear down of sterile fields.
Nurse Aide
Munson Medical Center
08.2016 - 06.2019
- Obtained vital signs, assisted patients with activities of daily living, assisted nurse with minor procedures, ensured living space was kept clean and clear.
- Work closely with nurses and physicians to ensure patient care was appropriate and fitting to patient needs.
- Trained new staff on protocols, scheduling, and routines.
Education
Associate - General Studies
Northwestern Michigan College
Traverse City, MI06.2016
Skills
- Patient scheduling
- Customer service
- EMR / EHR
- Clinical documentation
- Data entry
- Reliable team player
- Electronic health records
- Compassionate
- Insurance verification
- Compassionate caregiver
- Adaptable
- Insurance authorizations
Timeline
Sales Associate
Lincare
01.2026 - Current
Customer Service Representative
Adapt Health
06.2023 - 12.2025
Medical Assistant
West Front Primary Care
06.2019 - 06.2023
Nurse Aide
Munson Medical Center
08.2016 - 06.2019
Associate - General Studies
Northwestern Michigan College