Erika Maloney
Newington
Summary
Enthusiastic and customer-focused professional with a strong interest in pursuing a long-term career in the dental field. Eager to learn, grow, and contribute to a supportive dental team while gaining hands-on experience and developing clinical skills.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
The Center for Children with Special Needs
01.2025 - 07.2025
- Coordinated provider schedules, optimizing patient flow and reducing wait times
- Acted as liaison between patients, providers, and insurance carriers, facilitating effective communication and support
- Managed high-volume inbound calls, scheduling appointments and resolving patient inquiries to enhance service experience
- Verified insurance eligibility and updated electronic medical records
- Maintained HIPAA compliance and confidential documentation
Leasing Manager
Navarino Property Management
11.2019 - 09.2022
- Managed tenant onboarding process from application through lease execution
- Addressed escalated resident concerns and resolved issues promptly to maintain community satisfaction and uphold property standards
- Facilitated communication between tenants, vendors, and leadership to enhance relationships and streamline issue resolution
- Managed daily office operations and administrative functions for residential properties, ensuring smooth operations and tenant satisfaction
- Maintained property management databases and financial records
Leasing Agent
Navarino Property Management
11.2018 - 11.2019
- Screened and qualified prospective tenants, reviewing applications for compliance
- Coordinated property tours and organized leasing calendar for efficient scheduling
- Handled 50+ weekly inbound calls and email inquiries to address tenant needs
- Resolved resident disputes through thorough documentation and timely follow-up
Administrative Assistant
Windham Hospital
04.2015 - 10.2018
- Coordinated executive calendars and scheduled high-volume meetings to optimize time management and facilitate communication
- Managed multi-line phone system and front-desk support to provide efficient customer service and streamline patient inquiries
- Prioritized competing deadlines in a fast-paced healthcare environment
- Processed and maintained confidential medical documentation to ensure compliance and secure patient information
Education
B.S. - Interpersonal & Relational Communication
Southern Connecticut State University
New Haven, CT2016
Skills
- Patient & Client Relations
- Interpersonal Communication
- Organization
- Adaptability
- High-Volume Call Handling
- Records management
- Data entry
- Multitasking
- Conflict Resolution
- Administrative Support
Timeline
Patient Care Coordinator
The Center for Children with Special Needs
01.2025 - 07.2025
Leasing Manager
Navarino Property Management
11.2019 - 09.2022
Leasing Agent
Navarino Property Management
11.2018 - 11.2019
Administrative Assistant
Windham Hospital
04.2015 - 10.2018
B.S. - Interpersonal & Relational Communication
Southern Connecticut State University