Erika Brower
Starkman Facial Plastic Surgery
Centralia,WA
8
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Patient Care Coordinator
5 Years 9 Months- Oversaw the entire sales cycle to enhance client engagement. Directed initial lead calls and conducted pre-consultation phone calls. Coordinated consultation appointments and secured surgery bookings to optimize patient flow.
- Executed innovative strategies to enhance consultation-to-surgery conversion rate from 30-40% in 2023 to 90-96% in 2026.
- Facilitated optimal patient experiences by coordinating hotel arrangements, delivering nurse concierge services, providing tailored post-operative nutrition meals, and developing individualized patient handbooks.
- Served as a team lead for the practice, providing assistance with a wide range of inquiries which include supporting the front desk, addressing pre-operative and post-operative questions, and managing surgery clearance. Additionally, I handled anesthesia scheduling as well as both clinic and surgery scheduling.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the office.
- Maintained compliance with service procedures while handling sensitive customer information.
Account Executive
2 Years 5 Months- Developed and maintained strong client relationships to drive sales growth.
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Optimized CRM data utilization by keeping accurate records of all client interactions.
Education
Bachelor of Arts - Strategic Communication
Skills
Critical thinking skills
Organizational skills
Appointment scheduling
Verbal and written communication
Patient education
Attention to detail
Scheduling
Creative problem solving
Team leadership
Decision-making
Timeline
Patient Care Coordinator
Starkman Facial Plastic Surgery
01.2021 - 10.2026Read More
Account Executive
Yelp Inc.
07.2018 - 12.2020Read More
Washington State University
Bachelor of Arts from Strategic Communication
Read More