Erika Coleman
Columbus,GA
Summary
Professional hospitality leader prepared for Front of House Manager role. Skilled in team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Front of House Manager
BevHoldings LLC
2019.02 - Current
- Supervised daily front of house operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored staff on service protocols and operational procedures to enhance team performance.
- Developed and implemented strategies for improving guest experiences and increasing repeat visits.
- Collaborated with kitchen staff to streamline communication and optimize workflow between front and back of house.
- Managed scheduling and staffing to maintain optimal service levels during peak hours.
- Oversaw inventory management, ensuring adequate stock levels while minimizing waste through efficient ordering processes.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Performed cash handling activities and secured nightly bank deposits.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
Lead Bartender
Super Regular
2025.05 - Current
- Trained and mentored new bartenders, fostering a collaborative team environment.
- Managed inventory levels and ordering processes, optimizing supply chain efficiency.
- Resolved customer complaints promptly, maintaining high service standards and guest loyalty.
- Maintained compliance with health and safety regulations, ensuring a safe work environment for staff and patrons.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Social Media Marketer
Your Pie, Jarfly
2018.08 - 2025.06
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
- Analyzed social media metrics to refine content strategies and improve audience targeting.
- Collaborated with cross-functional teams to align marketing efforts with business objectives.
- Created compelling content tailored for various platforms, increasing user interaction rates.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
Education
No Degree - Business Administration
Columbus State University
Columbus, GAHigh School Diploma -
Eastside High School
Covington, GA2017-05
Skills
- Superior customer service
- Employee coaching
- Cleanliness standards
- Health codes compliance
- Drink pairings
- Cocktail development
- Event Coordination
- Problem Solving
- Critical Thinking
Timeline
Lead Bartender
Super Regular
2025.05 - Current
Front of House Manager
BevHoldings LLC
2019.02 - Current
Social Media Marketer
Your Pie, Jarfly
2018.08 - 2025.06
No Degree - Business Administration
Columbus State University
High School Diploma -
Eastside High School