Summary
Overview
Work History
Education
Skills
Timeline
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Erika Dauphin

Waukesha,WI

Summary

Motivated professional with a strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to continue and grow professionally and as a person.

Overview

4
4
years of professional experience

Work History

Manager

Panera Bread
06.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Community Service Officer

Chenequa Police Department
06.2020 - 09.2023
  • Monitored a boat launch enforcing everyone has paid and parked properly.
  • Made sure everyone was being safe and was there to help those who needed.
  • Engaged with the locals and completed surveys for volunteer hours through Clean Boats Clean Waters.
  • Was able to radio to Officer on Duty when extra help was needed.

Education

Bachelor of Science - Criminology

Carroll University
Waukesha, WI
06.2026

High School Diploma -

Pewaukee High School
Pewaukee, WI
06.2021

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Effective Communication

Positive Attitude

Attention to Detail

Excellent Communication

Organizational Skills

Professional and Courteous

Active Listening

Team Collaboration

Timeline

Manager

Panera Bread
06.2020 - Current

Community Service Officer

Chenequa Police Department
06.2020 - 09.2023

Bachelor of Science - Criminology

Carroll University

High School Diploma -

Pewaukee High School

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Erika Dauphin