Erika Droste
Livonia,MI
Summary
Achieved exceptional client satisfaction and repeat business as a Realtor at Remerica Integrity II Realty leveraging strong negotiation skills and property valuation expertise. Expert in client relations and property marketing, consistently delivering tailored solutions and positive outcomes.
Overview
36
36
years of professional experience
Work History
Realtor
Remerica Integrity II Realty
07.1999 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Travel Agent
Self-employed
10.1988 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
Education
Associate of Science - Tourism And Travel Management
Associated Schools, Inc
North Miami Beach, FL09.1988
High School Diploma -
Ladywood High School
Livonia, MI06.1988
Certificate - German
Redford Union High School
Redford, MI09.1987
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
- Local area familiarity
- Buyer representation competence
- Property Valuation Expertise
- Property Research
- Pricing negotiation
- Property tours and inspections
Timeline
Realtor
Remerica Integrity II Realty
07.1999 - Current
Travel Agent
Self-employed
10.1988 - Current
Associate of Science - Tourism And Travel Management
Associated Schools, Inc
High School Diploma -
Ladywood High School
Certificate - German
Redford Union High School
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