Erika Enríquez
Wellington,USA
Summary
Experienced commercial & residential property management professional with strong focus on team collaboration and achieving results. Skilled in tenant relations, lease administration, and property maintenance coordination. Reliable, adaptable, and able to meet changing needs while ensuring operational efficiency. Known for excellent communication and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Commercial Property Manager
Horizon Properties Of Miami
Miami, FL
06.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Maintained accurate and timely documentation of communication with clients.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
PROPERTY MANAGER
Legacy Residential
West Palm Beach, FL
03.2020 - 06.2023
- Manage all day-to-day activities involving tenants, subcontractors, and property management
- Schedule maintenance service requests and renovation of units with minimal interruption to tenants
- Screen applicants on waiting list, including conducting background, landlord verifications and employment checks, before drafting lease documents
- Collect rent payments, reaching out to tenants who missed due dates and turning over to eviction as necessary
- Distribute vendor payments and negotiate contracts
- Work with the owners to identify, develop and achieve community goals and objectives
- Identified and corrected major infractions and violations with the City of West Palm Beach code enforcement
- Designing and implementing strategies to remain within a 96% rent collection rate and a vacancy rate at or below a 2% benchmark
REGIONAL PROPERTY MANAGER
Property Steward
Lake Worth, FL
06.2015 - 03.2020
- Managed daily operations in 3 different properties
- Reviewing, monitoring and evaluating monthly operating statements for each community and prepare monthly variance and operating summaries
- Collected rent on a monthly basis and handled late payments in a timely manner
- Filed evictions and handled all legal actions
- Established appropriate rental rates by conducting market research, determining costs and considering profit goals
- Maintained timely communications with residents and followed up on service requests
- Directed the maintenance team and scheduled vendors for the make ready/turn of all vacant units at a 20% turnover ratio and inspected complete made ready apartments to ensure the quality of work performed by maintenance and vendors
- Drafted rental agreements with long-term (12 months) tenants
- Conducted background checks, credit checks and other safety measures prior to rental
DISTRICT MANAGER
Flagship Property Management
Palm Beach Lakes, FL
09.2012 - 04.2015
- Responsible for the leasing of the property; insuring that all sale techniques and methods required by the management company were being used effectively and in a professional manner
- Maintained a good relationship with owners and tenants
- Average 10-12 leases a week and moved them in on the same month
- Worked with employers and businesses in area to do out reach marketing
- Exceeded the goal in place for occupancy and low delinquency
SENIOR PROPERTY MANAGER
Housing Trust Group
Lake Park, FL
08.2010 - 09.2012
- Daily physical inspections of the property
- Responsible for responding to resident requests or complaints in a timely, efficient and courteous manner
- A.M.E reports (accounting months end reports)
- Responsible for 3-day notices and eviction procedures
- Made sure that all units complied with housing programs
- Maintained property at 98% higher occupied and 2% delinquency
REGIONAL MANAGER
Banyan Realty
West Palm Beach, FL
07.2005 - 07.2010
- Responsible for 1400 units and oversaw all operations
- Responsible for insuring a professional appearance and attitude at all times for self and all property employees
- Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of Banyan Realty and its affiliated companies insuring through constant review that all him/she is operating within those regulations
- Responsible for seeking educational opportunities and self-improvement for personal growth and development
- Worked very close with property managers and staff on properties and made sure that all work was finished on a timely manner
- Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and other maintenance issues
PROPERTY MANAGER
Sweezy Realty
Miami, FL
04.1998 - 07.2005
- Responsible with tenants by negotiating leases
- Leased up property of 280 units in 4 months
- In charge of all compliance reports and AME reports
- Made sure that all units were turned over in good condition
- Advertised community and vacancies; obtaining referrals from current residents; showing residences; distributing literature; explaining advantages of services and location
- Owner promoted me to a junior district manager and had me work with sister property managers and staff
Education
undefined
University Of Miami
Miami, FL06.2000
ASSOCIATE OF SCIENCE DEGREE - undefined
Miami Dade Community College
Miami, FL06.1997
HIGH SCHOOL DIPLOMA - undefined
Coral Gables Senior High School
Coral Gables, FL06.1994
Skills
- Knowledge Of Yardi, Rent-Roll, Appfolio, Realpage, MRI, And Timberline Software
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Fair housing mandates
- Tenant and eviction laws
- Property management expertise
LANGUAGES
Spanish & English
Full Professional
Timeline
Commercial Property Manager
Horizon Properties Of Miami
06.2023 - Current
PROPERTY MANAGER
Legacy Residential
03.2020 - 06.2023
REGIONAL PROPERTY MANAGER
Property Steward
06.2015 - 03.2020
DISTRICT MANAGER
Flagship Property Management
09.2012 - 04.2015
SENIOR PROPERTY MANAGER
Housing Trust Group
08.2010 - 09.2012
REGIONAL MANAGER
Banyan Realty
07.2005 - 07.2010
PROPERTY MANAGER
Sweezy Realty
04.1998 - 07.2005
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University Of Miami
ASSOCIATE OF SCIENCE DEGREE - undefined
Miami Dade Community College
HIGH SCHOOL DIPLOMA - undefined
Coral Gables Senior High School