Erika Escobar
Poolesville,MD
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
1
1
year of professional experience
Work History
Host
Landmade Brewing
04.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Food Runner
Landamde Brewing
04.2022 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Server
Landmade Brewing
04.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Poolesville High School
Poolesville, MDBachelor of Arts - Criminal Justice
West Virginia University
Morgantown, WV05.2027
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
Languages
Spanish
Native or Bilingual
Timeline
Host
Landmade Brewing
04.2022 - 08.2023
Food Runner
Landamde Brewing
04.2022 - 08.2023
Server
Landmade Brewing
04.2022 - 08.2023
High School Diploma -
Poolesville High School
Bachelor of Arts - Criminal Justice
West Virginia University
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