Erika F. Lemieux
Cottage Grove,MN
Overview
5
5
years of professional experience
Work History
Customer Service Representative
UW Medical Foundation
04.2012 - 03.2015
- Communicating effectively with patients over the phone and in writing with billing inquiries, initiating coding reviews, and submitting insurance appeals.
- Using time management skills to follow up on patient accounts while maintaining quality and performance expectations in a self-directed manner.
- I moved out of state.
Medical Receptionist – Internal Medicine
UW Medical Foundation
07.2010 - 04.2012
- Scheduling patient appointments with the Internal Medicine department and specialty appointments with other departments, as needed.
- Directed calls to appropriate departments for services not provided by Internal Medicine and assisted patients in navigating the large UW Health system.
- Collecting patient information and completing forms over the phone for specialty referrals.
- Providing patients with appointment reminder calls and letters.
- Acting as the first point of contact for patients and treating all callers with empathy and compassion.
Timeline
Customer Service Representative
UW Medical Foundation
04.2012 - 03.2015
Medical Receptionist – Internal Medicine
UW Medical Foundation
07.2010 - 04.2012