Summary
Overview
Work History
Education
Skills
Timeline
Generic
Erika Fogelstrom

Erika Fogelstrom

Entiat,WA

Summary

Highly skilled and experienced Multi-Unit Retail Manager seeking professional position where I can utilize my leadership, communication, and strategizing skills while continuing to expand my knowledge base and make a difference in the market. Reliable team player with focus on collaboration and adaptability, known for excellent organizational and communication skills.

Overview

18
18
years of professional experience

Work History

Lead Barista

Pikes Coffee
04.2022 - Current
  • Craft specialty beverages, manage opening/closing duties, and train new staff.
  • Deliver exceptional customer service in a high-volume drive thru stand.
  • Recognized for positivity, multitasking, and ability to create a welcoming atmosphere.
  • Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Independent Sales Consultant

Pure Romance
01.2011 - Current
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Founded and operate a thriving direct sales business focused on sexual wellness, self-care, and education.
  • Ranked in the Top 100 Consultants nationwide for the past 5 consecutive years (out of 45,000+).
  • Earned multiple elite incentive trips, including:
    Executive Forum Trips to Costa Rica, Texas, and Mexico
    Luxury Bahamas yacht trip (1 of only 28 consultants selected) for myself and a guest.
    Additional performance-based sales trip to Mexico for myself and a guest.
  • Manage all business operations including marketing, event planning, customer service, inventory, and fulfillment.
  • Created and maintained a large VIP customer community, hosting events and online experiences to drive engagement and repeat business.

District Manager

rue21
09.2018 - 01.2020
  • Lead District Team across 3 states: WA, OR, ID
  • Responsible for driving district sales by building a strong talented store teams focused on customer engagement, sales ownership and business acumen, product placement and presentation, operational and shrink controls, and payroll management and 4-wall profitability.
  • Drove District teamwork to create strong culture around collaboration and communication
  • Achievements include: Ended top 15% of the Company in Q2 2019, Ended Top District in Fragrance % for entire 2019 Fiscal Year

Store Manager

rue21
02.2012 - 01.2020
  • Managed all aspects of running store. Hire, train, and retain top talent. Manage day to day operations and shrink control. Provide amazing customer service.
  • Managed as Fragrance Captain for District and within Region
  • Oversaw District as Temp DMIT for 6 weeks before promoting to District Manager
  • Other accomplishments include: Exceeding Shrink goals for store, Store Openings and Relocations within Region, District Leader in fragrance sales and Omni-Channel experience.

Shop Manager for 2 Locations

Java Steamers
10.2007 - 05.2011
  • Managed 2 locations of coffee shop- directly supervised 10 employees and managed the day to day operations, ordering, scheduling, training, cash flow, and customer satisfaction.

Education

Nutrition and Wellness Studies- Foods/Dietician

Wenatchee Valley College
Wenatchee, WA
01.2007

Skills

  • Employee motivation and goal setting
  • Recruiting and Selection
  • Onboarding and Training, implementing/piloting new company training programs
  • Employee Relations and Coaching in the moment
  • Business Planning and Forecasting
  • Product Report analysis and collaboration with allocation and distribution of goods
  • Shrink Control and Loss Prevention Training

Timeline

Lead Barista

Pikes Coffee
04.2022 - Current

District Manager

rue21
09.2018 - 01.2020

Store Manager

rue21
02.2012 - 01.2020

Independent Sales Consultant

Pure Romance
01.2011 - Current

Shop Manager for 2 Locations

Java Steamers
10.2007 - 05.2011

Nutrition and Wellness Studies- Foods/Dietician

Wenatchee Valley College

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