Erika Gallegos
Marina del Rey,CA
Summary
Motivated employee with 30 years of experience in the automotive industry. I have been exposed to a variety of challenges and feel these experiences have helped me grow and learn both professionally and personally. I have an extensive dealership background, and am looking for a position that I can utilize all of my skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
O’Gara Coach Company
Beverly Hills, CA
02.2022 - 04.2025
- Delegated work to staff, setting priorities and goals.
- Organized special events to promote the company's automotive services.
- Assisted in resolving warranty claims between customers and manufacturers.
- Reviewed completed work to verify consistency, quality, and conformance.
- Hired and supervised a team of automotive service technicians.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
Internal Service Manager
Newport Beach Automotive Group
Irvine, CA
10.2019 - Current
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created written estimates and obtained management consent to proceed.
- Informed and educated department employees on changes from management.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Fixed Operations Assistant/Business Office Administrator
O’Gara Coach Company
San Diego, CA
10.2014 - 10.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
- Performed month/year end processes, including schedule maintenance, tax reporting, and financial statement review.
Education
Some College (No Degree) - Business Administration and Management
San Juan College
Farmington, NMSkills
- Proficient in CDK, Tekion, and Reynolds & Reynolds DMS operating systems
- Reporting and documentation
- Task delegation
- Leadership
- Organization
- Employee training
- Quality assurance
- Warranty management
- Accounting principles
- Staff management
- Policy implementation
- Customer service
Certification
- Lamborghini Master Certification
- Aston Martin Gold Certification
References
References available upon request.
Timeline
Automotive Service Manager
O’Gara Coach Company
02.2022 - 04.2025
Internal Service Manager
Newport Beach Automotive Group
10.2019 - Current
Fixed Operations Assistant/Business Office Administrator
O’Gara Coach Company
10.2014 - 10.2021
Some College (No Degree) - Business Administration and Management
San Juan College
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