Erika Garcia

Of course, here are the responsibilities condensed into five bullet points:
- Assisted members with new service orders and coordinated service provisions.- Identified and resolved billing and service issues, ensuring member satisfaction.- Answered complex questions regarding solar panels, electric vehicles, and energy rates.- Developed and implemented billing solutions to address member concerns.- Educated members on electric services and maintained accurate service records.

• Advances chat support which includes Reddit, Community Forums and Company's Business Page
• Resolves all negative discussions, boosting customer confidence scores within Company
• Provides executive support to 300+ customers weekly as a member of social media team
• Employs internal tools to set up customers and colleagues for future success
• Maintains high statistical performance accuracy while managing English and Spanish queues.

• Harmonized care with 3,000+ affiliated physicians and providers for member health needs
• Aligned daily to improve customer experience and transparency across internal departments
• Oversaw and attuned University of Arizona health plans for 30+ members per week
• Optimized plan utilization and streamlined all incoming documentation for easy access.

• Saved 500+ homes via federal and internal mortgage loan programs for deserving families
• Recognized as a subject expert, boosted individual and team efficiency to achieve goals
• Empowered 20+ English/Spanish speakers daily towards financial independence
• Slashed 90-day delinquencies from 35% to

• Enhanced student performance with customized lesson plans, yielding great advancement
• Instructed bilingual studies, math, reading and writing for parents and children
• Employed behavioral and communication skills to connect with students professionally
• Conducted family meetings to assess community health, progress and additional needs.