Jessuly Suarez
San Antonio,TX
Summary
Personable customer service professional offering over 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
12
12
years of professional experience
Work History
Bilingual Member Service Representative
Pentagon Federal Credit Union-San Antonio, TX
05.2021 - Current
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Built rapport with members by engaging in genuine conversations and demonstrating commitment to their financial wellbeing.
- Supported onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Educated members on financial topics
- Ensured compliance with regulatory requirements during all member interactions safeguarding the organization's reputation.
- Managed over 50 member service calls per day
Sales and Verification's Agent
Alorica / Best Egg Loans - San Antonio, TX
04.2019 - 05.2021
- Guided applicants through the application process
- Educated customers on loan terms and conditions
- Highlighted benefits of loan offers according to costumer's needs.
- Collected financial statements and contacted institutions to clarify details.
- Reviewed loan files to identify missing documentation and contacted customers for additional information needed
- Developed prospects for new loans by conducting outbound calls daily
- Communicated acceptance or rejection to applicants
- Maintained friendly and professional customer interactions.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Videographer/Photographer/Editor/Crew Member - Freelance
Rogy Productions-San Antonio, TX
01.2015 - 03.2019
- Operated professional video cameras including the Canon C100, Canon C200, and Sony FS7
- Operate DSLR Cameras such as Canon 5D Mark II, Canon 60D and Nikon D3300
- Filmed business conferences, commercials, interviews, music videos and weddings
- Edited full-length events as well as highlight videos
- Proficient in Adobe Premiere, Photoshop, and Lightroom for post production work
- Set up and brake down tripods, lighting equipment, sound equipment including lavalier and shotgun microphones
- Selected and set up appropriate props and background
- Planned and prepared for all on-location and studio shoots
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product
- Selected and set up appropriate props, backdrops and lighting.
Technician at IT-Help Desk
Our Lady of the Lake University-San Antonio, TX
10.2012 - 05.2013
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems
- Connected students laptops and mobile devices to the schools network
- Removed malware and other threats from laptops and desktop systems
- Set-up and activated picture ID's for new students
- Created work orders for broken computers and other electronics around the school that needed updates or trouble shooting
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Thomas A. Edison High School
San Antonio, TX06.2012
Skills
- Customer Service
- Spanish
- Sales
- Adobe Premiere
- Filming
Timeline
Bilingual Member Service Representative
Pentagon Federal Credit Union-San Antonio, TX
05.2021 - Current
Sales and Verification's Agent
Alorica / Best Egg Loans - San Antonio, TX
04.2019 - 05.2021
Videographer/Photographer/Editor/Crew Member - Freelance
Rogy Productions-San Antonio, TX
01.2015 - 03.2019
Technician at IT-Help Desk
Our Lady of the Lake University-San Antonio, TX
10.2012 - 05.2013
High School Diploma -
Thomas A. Edison High School
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