Erika Gomez
Summary
A visionary, accomplished, bilingual professional. highly regarded for being dedicated and hard worker. An upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist/Case Manager
Timothy J. Ryan Law Firm
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in opening client files while maintaining an updated data base.
- Sent Clients to facilities to further treat their injuries.
- Requested Medical records and Billing for each client.
- Assisted in the preparation of Demands, thus facilitating the negotiating between Attorney and Defense.
Associate
Lakeshore Learning Store
08.2022 - 10.2022
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Worked varied hours to meet seasonal and business needs.
- Assisted in Shipping and Receiving
- Assisted in Conveyer Belt toy processing -pricing
Warehouse Associate
Agility Logistics
06.2021 - 06.2022
- Order fulfillment, advance knowledge in shipping utilized WorldShip
- Advance knowledge in Oracle Micro
- Received merchandise and properly labeled for inventory
- Trained employees to effectively ship and receive
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Machine Operator
Jacobson Plastics
01.2020 - 12.2020
- Operated Machine in order to create AC products
- Various times operated multiple Machines and packaged, properly labeled
- Palletized.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Prepared machine for production processes by equipping with required tools and parts.
- Verified production orders prior to starting set-up.
CNA/Caregiver
Cambrian College
01.2017 - 12.2018
- Measured and recorded Vitals
- Report changes in health and behavior to medical RN in charge
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds or blood in urine.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Sales Associate
Goodwill Store
01.2015 - 12.2016
- Collected payments and provided accurate change.
- Maintained clean, orderly appearance of donation area.
- Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
- Hung donated clothing on hangers and placed on racks on sales floor.
Stor-it Manager
S.I. Management Store-it
06.2013 - 07.2014
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Answered phones to help customers and resolve basic concerns.
- Present lease contracts to new tenants
Hotel Front Desk Agent
Best Western Golden Sails Hotel
07.2007 - 01.2010
- Handled high volume of phone calls and routed to proper guest or internal department.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Sales Associate
Barr Lumber, Inc
06.2002 - 12.2005
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
Education
Associate of Arts - Early Childhood Education
Long Beach City College
Long Beach, CA12.2018
CNA License 0000978321 - Medical Genetics
Long Beach School For Adults
Long Beach, CA04.2015
CERTIFICATE 2010 - Medical Assistant
Long Beach Unified School District R.O.P
Long Beach01.2010
Skills
- Material handling
- Bilingual
- multi-Faceted Individual
- Highly organized
- reliable
- patient
- can do spirit
- exceptional people skills
- Administrative Support
Certification
CNA License -0000978321MA- Certificate 2010Art for Children- PreschoolEarly Education Childhood-48CertificateErika Gomez
Timeline
Receptionist/Case Manager
Timothy J. Ryan Law Firm
10.2022 - Current
Associate
Lakeshore Learning Store
08.2022 - 10.2022
Warehouse Associate
Agility Logistics
06.2021 - 06.2022
Machine Operator
Jacobson Plastics
01.2020 - 12.2020
CNA/Caregiver
Cambrian College
01.2017 - 12.2018
Sales Associate
Goodwill Store
01.2015 - 12.2016
Stor-it Manager
S.I. Management Store-it
06.2013 - 07.2014
Hotel Front Desk Agent
Best Western Golden Sails Hotel
07.2007 - 01.2010
Sales Associate
Barr Lumber, Inc
06.2002 - 12.2005
Associate of Arts - Early Childhood Education
Long Beach City College
CNA License 0000978321 - Medical Genetics
Long Beach School For Adults
CERTIFICATE 2010 - Medical Assistant
Long Beach Unified School District R.O.P
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