ERIKA GONZALES
San Tan Valley,AZ
Summary
Empathetic Peer Support Specialist known for high productivity and efficiency in task completion. Possess specialized skills in active listening, crisis intervention, and motivational interviewing. Skilled at providing a high level of support and helping individuals find needed community services. Ready for a new position assisting others and helping each live optimal lives.
Overview
6
6
years of professional experience
Work History
Peer Support Specialist
La Frontera Empact
San Tan , AZ
06.2023 - Current
- Educated clients on available community resources that could enhance their quality of life.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Assisted clients in completing applications for rental assistance programs and other forms of support.
- Assisted clients with initial move in and move in costs
Care Coordinator
OptumHealth
Phoenix, Arizona
10.2022 - 02.2023
- Scheduled, canceled, and rescheduled patient appointments.
- Provided assistance as a mentor to peers.
- Assisted with OBGYN care.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Patient Care Coordinator
Accredo Specialty Pharmacy
Phoenix, AZ
07.2022 - 10.2022
- Organized paperwork associated with pharmacy transactions.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Assisted pharmacists with filling prescriptions accurately and efficiently.
Member Advocate
Maxor Pharmacy Solutions
08.2019 - 12.2021
- Submitted prior authorizations, placed overrides for all major pharmacies, and assisted members in ordering refills on their medications.
- Provided guidance on insurance policies and procedures to members.
Customer Service Representative for Medical Insurance
Centene
08.2018 - 08.2019
- Assisted members in selecting and changing primary care providers
- Assisted members in applying for AHCCS/Medicaid
- Handled medical claims and assisted members in receiving prescription insurance.
Education
Healthcare Administration
University of Phoenix
12.2014
Medical Assistant
Pima Medical Institute
02.2012
Skills
- Customer service and support
- Sales
- Oral and written communication skills
- Problem-solving
- Peer support
- Resource navigation
- Mental Health Services
- Rapport Building
Hobbies and Interests
- Hiking
- Reading
- Puzzles
- Writing
Timeline
Peer Support Specialist
La Frontera Empact
06.2023 - Current
Care Coordinator
OptumHealth
10.2022 - 02.2023
Patient Care Coordinator
Accredo Specialty Pharmacy
07.2022 - 10.2022
Member Advocate
Maxor Pharmacy Solutions
08.2019 - 12.2021
Customer Service Representative for Medical Insurance
Centene
08.2018 - 08.2019
Healthcare Administration
University of Phoenix
Medical Assistant
Pima Medical Institute
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