ERIKA HARRIS
Merrillville,IN
Summary
High-achieving professional with an Associate of Science in Business Administration. Expertise in interpreting policies, managing data systems, and enhancing client satisfaction through effective communication. Adept at resolving complex issues under pressure while maintaining operational efficiency.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist / Customer Representative
MAXIMUS
01.2024 - Current
- Interpret and apply relevant laws, policies, and procedures regarding program eligibility.
- Tracked and processed applications using data management systems and specialized software to ensure timely eligibility determinations.
- Communicated complex requirements to applicants and collaborated with professional teams to facilitate understanding and compliance.
- Resolved complaints, processed transactions, and enhanced client satisfaction through effective communication across phone, email, and live chat platforms.
Teacher's Assistant / Receptionist
KIDDIE ACADEMY
01.2023 - 01.2024
- Addressed phone inquiries from parents about student matters, providing timely and accurate information to foster effective communication.
- Executed essential clerical duties while ensuring adherence to state regulations and company policies, contributing to a compliant and organized work environment.
- Coordinated daily operations through creation and maintenance of staff and activity schedules to support smooth functioning of the office.
Cashier
ZANTE'S RESTAURANT
01.2019 - 01.2022
- Ensured 100% accuracy in cash, check, and credit card transactions, supporting financial integrity and customer trust.
- Processed customer transactions efficiently at Zante's Restaurant.
- Executed customer transactions with precision at Zante's Restaurant.
- Delivered high-quality guest experiences while collaborating with staff to enhance service during peak hours.
- Provided exceptional customer service to enhance dining experiences.
Education
Associate of Science - Business Administration (ASBA)
Ivy Tech Community College
Crown Point, IN01-2024
Skills
- Technical Skills: Proficient in Microsoft Office Suite and data management software
- Operations: Experienced in managing schedules, clerical duties, and state regulation compliance
- Communication: Expert in handling high volumes of calls and explaining complex policies to diverse audiences
- Attention to detail
- Application processing
- Policy interpretation
- Data management
- Regulatory compliance
- Customer service
Timeline
Eligibility Specialist / Customer Representative
MAXIMUS
01.2024 - Current
Teacher's Assistant / Receptionist
KIDDIE ACADEMY
01.2023 - 01.2024
Cashier
ZANTE'S RESTAURANT
01.2019 - 01.2022
Associate of Science - Business Administration (ASBA)
Ivy Tech Community College