Erika Howard
Alexandria,LA
Summary
Customer Experience Specialist skilled in enhancing service quality and optimizing POS system efficiency. Proven track record of exceeding satisfaction targets through effective task prioritization and a professional demeanor. Diverse experience across sales and caregiving roles demonstrates adaptability and a strong commitment to excellence.
Overview
3
3
years of professional experience
Work History
Sales Associate
Cindie's
Alexandria, LA
07.2024 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Computed purchases and received and processed cash or credit payment.
- Demonstrated product features and benefits for customers' needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Barista
Beans N Cream
Alexandria, Louisiana
02.2024 - 06.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Collected payments and provided accurate change.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained calm demeanor during high-volume periods and special events.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Floating Circulation/Reference Librarian
Rapides Parish Library
Alexandria, LA
06.2023 - 11.2023
- Performed digital research using databases and online data repositories.
- Reshelved books to maintain neat and tidy reading area.
- Instructed users on proper use of computers, printers, scanners, copiers and other equipment located in the library's technology center.
- Provided reference and research assistance to patrons in person, by phone, or through email.
- Assisted patrons with locating materials both within the library and from external sources.
- Developed library programs such as book clubs, writing workshops and author talks.
- Performed interlibrary loan duties such as ordering books from other libraries or providing copies of documents upon request.
- Maintained currency of library holdings by weeding out outdated materials or adding new titles when necessary.
- Worked effectively in team environments to make the workplace more productive.
In-Home Caregiver
Private Care
Alexandria, LA
02.2022 - 01.2023
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Provided personal care and companionship to elderly individuals in their homes.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Organized client medications for timely administration.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting and eating.
- Provided entertainment and companionship through conversation, reading, and board games.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
Education
High School Diploma -
University View Academy
Baton Rouge, LA03-2023
Skills
- Cash handling accuracy
- Exceptional customer service
- Task prioritization
- Professional demeanor
- POS system operation
- Error identification
- Proofreading
- Collecting information
Languages
ASL
Limited
Korean
Limited
Affiliations
Coding Club
Bookkeeping
Timeline
Sales Associate
Cindie's
07.2024 - Current
Barista
Beans N Cream
02.2024 - 06.2024
Floating Circulation/Reference Librarian
Rapides Parish Library
06.2023 - 11.2023
In-Home Caregiver
Private Care
02.2022 - 01.2023
High School Diploma -
University View Academy