Erika Huerta
Sun Valley,CA
Summary
Developed adaptability and customer service skills in fast-paced work environments, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Host
Odyssey
06.2023 - 07.2024
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Answered phone calls to take reservations and address guest questions and concerns
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours
- Trained new staff members on proper hosting etiquette and procedures
Cashier
Target
09.2022 - 01.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Helped restock shelves when necessary to maintain an organized display area
- Developed strong customer service skills by providing efficient and accurate service
- Handled customer complaints and inquiries in a courteous and efficient manner
Office Assistant
CREST PROGRAM
01.2022 - 07.2022
- Maintained organized filing system both electronically and manually for easy access when needed
- Provided administrative support to team members and management in daily tasks
- Organized and maintained filing systems to ensure efficient document retrieval
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
Education
High School Diploma -
Monterey High School
Burbank, CA05.2022
Some College (No Degree) -
College of The Canyons
Valencia, CASkills
- Customer Service
- Team collaboration
- Multitasking proficiency
- Exceptional communication
- Professionalism and courtesy
- Complaint handling
- Customer assistance
Timeline
Host
Odyssey
06.2023 - 07.2024
Cashier
Target
09.2022 - 01.2023
Office Assistant
CREST PROGRAM
01.2022 - 07.2022
High School Diploma -
Monterey High School
Some College (No Degree) -
College of The Canyons
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