Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erika Lainez

Erika Lainez

Capitol Heights,MD

Summary

I am a junior in college studying to become a LPN nurse. I'm looking for a job that can help me grow as an individual. I am seeking a job with a company that will help me grow and gain experience. I have a professional work ethic and thrive both as an individual or part of a team.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Smiles By Joshi
11.2023 - Current
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.

Cashier

2nd Avenue Village Thrift Store
05.2021 - 03.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Education

Current - Allied Health

Prince George's Community College
Upper Marlboro, MD
2025

High School Diploma -

Suitland High School
District Heights, MD
06.2022

Skills

  • Office Administration
  • Office Organization
  • Customer Service
  • Cash Handling
  • Time Management
  • Scheduling
  • Call Forwarding
  • Scheduling Appointments
  • Skilled in stackcare

Accomplishments

completed a communication class to learn basic communication skills across a variety of contexts, and with diverse audiences.

Timeline

Front Desk Receptionist

Smiles By Joshi
11.2023 - Current

Cashier

2nd Avenue Village Thrift Store
05.2021 - 03.2022

Current - Allied Health

Prince George's Community College

High School Diploma -

Suitland High School

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Erika Lainez