Erika Lerch
307 2nd St Kingston Mines,IL
Summary
Dedicated and compassionate professional with extensive experience in diverse fields, including the in-office setting and field maintenance . Proven ability to manage and coordinate effectively in high-pressure environments. Strong organizational and communication skills, with a commitment to providing exceptional support and service. Skilled in multitasking while maintaining attention to detail and confidentiality. Notable impact made by improving office workflow efficiency in previous role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Blueze Wellness
Bloomington , IL
09.2023 - Current
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Organized and constructed patient folders for appointments.
- Accurately measured and recorded vital signs.
- Helped maintain clean office space.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Helped enhance record keeping and messaging systems throughout the office.
Maintenance/Meter Reader Technician
Village of Kingston Mines
Kingston Mines, IL
07.2012 - 06.2024
- Maintain village infrastructure, ensuring operational efficiency and safety.
- Landscaping village property, resulting in a more attractive community.
- Read and record water meter data accurately, reducing billing errors.
- Collaborate with team to resolve maintenance issues promptly, improving community satisfaction.
- Utilize problem-solving skills to address and fix unexpected issues.
- Assisted with faulty meter repairs according to established procedures and guidelines.
- Identified potential hazards at customer locations that could affect the safety of employees or property.
- Used equipment, techniques and tools for task completion.
Post Master Relief
USPS
Kingston Mines, IL
10.2017 - 09.2023
- Processed incoming and outgoing mail according to postal regulations.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Performed daily opening and closing procedures of the post office.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Assisted in the hiring and training of new employees.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Developed strategies to improve efficiency within the post office's operations.
- Stayed up to date on all trainings and learning criteria.
Education
Some College (No Degree) -
Spoon River College
Canton, ILSkills
- Excellent multitasking and time management abilities
- Quick Learner
- Organized and detail-oriented
- Positive and professional
- Strong Leadership qualities
- Dependable and Responsible
- PC Proficient
- Customer Service
- Documentation
- Hand and power tools
- Safety awareness
- Groundskeeping
Affiliations
- Meditation
- Hiking
- Reading
Certification
- Basic Life Support Certified
Timeline
Front Desk Patient Coordinator
Blueze Wellness
09.2023 - Current
Post Master Relief
USPS
10.2017 - 09.2023
Maintenance/Meter Reader Technician
Village of Kingston Mines
07.2012 - 06.2024
Some College (No Degree) -
Spoon River College
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