Erika Lopez
Indianapolis,IN
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling task with accuracy and impeccable service skills. Strives to meet company needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Idea center
Indianapolis, IN
09.2024 - Current
- Serve food to people taking the survey
- Make sure no one is talking during sessions to the best results
- Organizing and cleaning up stations between sessions
- Recruiting people for surveys for taste testings
Associate
Amazon
Indianapolis, IN
08.2016 - Current
- using Amazon's inventory systems to complete daily goal
- Processed over 500+ customer order per shift in a fast- paced environment
- Trained 20+ new associates on warehouse safety protocols and procedures
- Facilitated communication between departments to resolve operational issues quickly.
Customer Service Representative
MS-IL Staffing
Indianapolis, IN
06.2017 - 09.2017
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and maintained accurate customer records.
- Collaborated with team members to enhance service delivery.
- Provided training and support to new staff on company policies.
- Managed multiple customer accounts while ensuring satisfaction.
- Conducted follow-ups to ensure resolution of customer concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Molding Machine Operator
Global plastics
Indianapolis, IN
08.2014 - 10.2015
- Operated molding machines to produce various plastic components efficiently.
- Monitored production processes to ensure product quality and consistency.
- Adjusted machine settings for different production runs and materials used.
- Performed routine maintenance on machines to prevent downtime and ensure reliability.
- Trained new operators on safe machine operation and best practices in molding processes.
- Inspected finished products for defects and reported issues promptly to supervisors.
- Complied with safety regulations and maintained a clean, organized work area daily.
- Conduct regular inspections of molds for wear or damage before starting a job run.
- Monitor machine operation to detect any malfunctions or defects in the product and make necessary adjustments to correct them.
- Troubleshoot problems with machinery, diagnose causes of machine failure and determine corrective actions.
- Ensure proper safety protocols are followed at all times when working with machinery.
- Document production data such as cycle times, quantities produced and scrap rates for each shift worked.
- Maintain accurate records of production data such as quantity produced per hour, shift, day, week, month.
- Load raw material into hoppers, measure and mix materials according to specifications.
- Replace worn components with new parts using hand tools or power tools as required.
- Tracked machine's overall yield and quality of product to reduce scrap.
SPC
MS-IL Staffing
Indianapolis, Indiana
06.2012 - 01.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated a variety of machinery and tools safely and efficiently.
- Attended meetings and reviewed meeting agendas.
- Managed digital files and organized design resources for team access.
- Participated in brainstorming sessions to generate innovative design ideas.
- Organized files into folders within shared drives for accessibility.
Education
Penn Foster University
Scranton, PASkills
- Food service
- Inventory management
- Order processing
- Customer engagement
- Safety protocols
- Problem solving
- Training and development
- Quality assurance
- Supply restocking
- Food inspection
- Customer service
- Quality control
- Multitasking and organization
- Positive and professional
- Task prioritization
- Calm demeanor
- Shift management
Certification
- Sterile process technician certification
Accomplishments
- Handed an award from Dr. White on an essay contest I participated in.
Affiliations
- I can jungle 3 to 4 balls at a time
- Played soccer from elementary to high school
- Have done graphic designs
- been involved in church activities since 1998
References
References available upon request.
Timeline
Server
Idea center
09.2024 - Current
Customer Service Representative
MS-IL Staffing
06.2017 - 09.2017
Associate
Amazon
08.2016 - Current
Molding Machine Operator
Global plastics
08.2014 - 10.2015
SPC
MS-IL Staffing
06.2012 - 01.2014
Penn Foster University