Erika Lowe
Crystal Lake ,IL
Summary
Dynamic HR leader with extensive experience at Dovenmuehle Mortgage, Inc., specializing in compliance management and employee relations. Successfully streamlined onboarding processes, enhancing retention and engagement. Proven track record in performance management and HR analytics, fostering a culture of continuous improvement and professional growth within teams. Human resources professional prepared for strategic leadership roles. Known for driving positive change and improving employee satisfaction. Prioritizes team collaboration and adapts to evolving business needs. Key skills include talent management and conflict resolution. Experienced with strategic human resources management, including talent acquisition and development. Utilizes collaborative approaches to enhance team performance and morale. Knowledge of implementing HR policies that align with organizational goals.
Overview
14
14
years of professional experience
Work History
Director of Human Resources
Dovenmuehle Mortgage, Inc.
Lake Zurich, IL
12.2024 - Current
- Streamlined employee onboarding processes to improve new hire integration.
- Directed performance management initiatives, fostering continuous feedback and professional growth.
- Oversaw compliance with labor laws and regulations, ensuring minimized risk for the organization.
- Mentored HR team members, promoting skill development and knowledge sharing across departments.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Oversaw benefits administration, ensuring compliance.
- Processed employee claims involving performance issues and harassment.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Assistant Manager - Human Resources
Dovenmuehle Mortgage, Inc.
Lake Zurich, IL
07.2020 - 01.2025
- Streamlined HR operations by integrating new HRIS tools, increasing efficiency in data management and reporting processes.
- Collaborated with leadership to design strategic workforce planning initiatives, ensuring alignment with business growth goals.
- Conducted performance appraisals to provide constructive feedback to employees, encouraging professional development opportunities.
- Ensured compliance with labor laws and regulations by maintaining up-to-date knowledge and conducting regular audits of HR practices.
- Participated in industry conferences and networking events to stay current on best practices within human resources management field.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Human Resources Supervisor
Dovenmuehle Mortgage, Inc.
Lake Zurich, IL
03.2018 - 07.2020
- Oversaw HRIS updates and maintenance, improving data accuracy and reporting efficiency.
- Facilitated conflict resolution sessions, promoting effective communication among employees.
- Analyzed workforce metrics to identify trends, driving strategic decision-making initiatives.
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Human Resources Generalist
Dovenmuehle Mortgage, Inc.
Lake Zurich, IL
08.2014 - 03.2018
- Streamlined onboarding processes for new hires, enhancing employee experience and retention.
- Managed employee relations issues, fostering a positive work environment through effective communication.
- Collaborated with department heads to identify staffing needs and assist in recruitment strategies.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Coached managers through documentation, discipline and performance improvement plans.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
Human Resources Assistant
Dovenmuehle Mortgage, Inc.
Lake Zurich, IL
11.2012 - 08.2014
- Assisted in processing new hire paperwork and onboarding procedures for incoming employees.
- Maintained employee records and ensured compliance with company policies and legal requirements.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Bachelor of Science - Business Administration - Human Resources
Rasmussen College
Lake Elmo, MN09-2012
Skills
- HR analytics
- Records management
- Employee relations
- Performance management
- Onboarding process
- Workers' compensation oversight
Timeline
Director of Human Resources
Dovenmuehle Mortgage, Inc.
12.2024 - Current
Assistant Manager - Human Resources
Dovenmuehle Mortgage, Inc.
07.2020 - 01.2025
Human Resources Supervisor
Dovenmuehle Mortgage, Inc.
03.2018 - 07.2020
Human Resources Generalist
Dovenmuehle Mortgage, Inc.
08.2014 - 03.2018
Human Resources Assistant
Dovenmuehle Mortgage, Inc.
11.2012 - 08.2014
Bachelor of Science - Business Administration - Human Resources
Rasmussen College