ERIKA LUNA
CORINTH,Texas
Summary
Detail-oriented Office Coordinator with proficiency in electronic health records, patient scheduling, and insurance verification. Focused on streamlining processes and upholding HIPAA standards in dynamic environments.
Overview
18
18
years of professional experience
Work History
Office Coordinator
HCA MEDICAL CITY DENTON
Denton, TX
09.2021 - Current
- Coordinated daily office operations to ensure efficient workflow and accurate patient scheduling.
- Managed electronic health records for accuracy, compliance, and seamless information retrieval.
- Verified insurance and processed Medicare necessity efficiently.
- Organized confidential patient files in accordance with HIPAA regulations.
- Monitored office supplies inventory, anticipating needs and placing timely orders.
Patient Financial Counselor
hca Medical City Denton
Denton, Texas
08.2019 - 08.2021
- Assisted patients with financial counseling and insurance verification processes.
- Communicated complex billing information clearly to patients and families.
Out patient imagine/Patient Registration Representative
HCA Healthcare Inc. Medical City Denton
Denton, Texas
08.2012 - 03.2019
- Registered patients with high efficiency to enhance workflow productivity.
- Collected deductibles, out-of-pocket expenses, and copays to maintain financial accuracy.
ER Registrar
HCA MEDICAL CITY DENTON
Denton, TX
08.2007 - 08.2012
- Documented patient details within Meditech system.
- Assisted patients with completing necessary admission paperwork.
- Coordinated communication between medical staff and patients efficiently.
- Qualify
- Managed incoming phone calls and directed inquiries to appropriate departments.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Provided empathetic support to patients during high-stress situations.
Education
Certificate - Medical Office Procedures
Del Rey
Chula Vista, CA05-1992
Diploma -
South West High School
San Diego, CA06-1991
Skills
- Electronic health records management
- Patient scheduling and coordination
- Insurance verification processes
- HIPAA compliance expertise
- Financial counseling services
Languages
English
Professional
Spanish
Professional
Timeline
Office Coordinator
HCA MEDICAL CITY DENTON
09.2021 - Current
Patient Financial Counselor
hca Medical City Denton
08.2019 - 08.2021
Out patient imagine/Patient Registration Representative
HCA Healthcare Inc. Medical City Denton
08.2012 - 03.2019
ER Registrar
HCA MEDICAL CITY DENTON
08.2007 - 08.2012
Certificate - Medical Office Procedures
Del Rey
Diploma -
South West High School