Erika Manson
Customer Experiance Specialist
Newport News,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales, Billing and Retention. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Leasing Specialist
CAPREIT
Newport News, VA
10.2020 - 04.2021
- Setting the appointments, showing apartments, certifying potential residents and maintaining a high percentage of occupancy
- Screening the applicants according to company policies and procedures
- Ensuring that the new residents are properly moved in apartments including completing the move-in inspection, signing the lease agreement, and all necessary forms before turning over keys
- Ensuring the departing residents are properly moved out and all paperwork is
- Conducting regular inspection of the property and recommend improvement as necessary
- Maintaining the resident files making sure that changes are made and files are kept up to date.
Assisted Housing Inspector
Newport News Redevelopment and Housing Authority
Newport News, VA
06.2019 - 10.2020
- Performs intermediate semiskilled work inspecting housing units to determine compliance with Housing
- Uality Standards, policies, and requirements, identifying required improvements and maintenance
- Maintaining records and files, entering data, and related work as apparent or assigned
- Work is performed under the moderate supervision of the Senior Assisted Housing Inspector.
Recertification Specialist
Lawson Realty
Chesapeake, VA
04.2018 - 01.2019
- Performed inspection for annual apartment and assisted in sending notices.
- Processed interim and annual recertifications for housing eligibility.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording and processing money.
Assistant Property Manager
Hercules Living
Hampton, VA
06.2017 - 11.2017
- Maintaining the accurate records of all community transactions and submit on a timely basis (i.e
- Delinquency reports, move-in/move-outs, etc
- Ensuring that all rents and late fees/check charges are collected, posted and deposited in a timely manner
- Maintaining constant communication with residents to strive for company goal of zero delinquency at end of the month
- Dealing with the resident concerns and requests on a timely basis to ensure resident satisfaction with management
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods
- Determine and certify the eligibility of prospective tenants, following government regulations
- Manage and oversee operations, maintenance, administration, and improvement of residential properties.
Office Clerk
Capital Realty Group
Hampton, VA
03.2015 - 02.2017
- Performed inspection for annual apartment and assisted in sending notices
- Ensuring that all rents and late fees/check charges are collected, posted and deposited in a timely manner
- Setting the appointments, showing apartments, certifying potential residents and maintaining a high percentage of occupancy
- Clerical duties.
Assistant Property Manager
Venture Management Inc
Newport News, VA
12.2014 - 02.2015
- Managed a community of nearly 150 apartment homes
- Preparing and scheduling conducting property tours and interviewing prospective tenants
- Addressing and resolving residents' questions, concerns, and complaints in a timely manner
- Processing applications and conducting credit checks
- Inspecting property conditions and coordinating maintenance activities
- Managing accounts, rent collections, and tenant notices
- Creating and distributing marketing materials to attract new tenants
- Maintaining organized and updated resident files and records
- Reporting any problems or issues to the property manager.
Education
Associate of Applied Science - Applied Science, Information
Thomas Nelson Community College
Hampton, VaHigh School Diploma -
Cumberland High School
Cumberland County, VA 08.2002 - 06.2006
Skills
Administrative support
Inbound and outbound calling
Complaint resolution
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Leasing Specialist
CAPREIT
10.2020 - 04.2021
Assisted Housing Inspector
Newport News Redevelopment and Housing Authority
06.2019 - 10.2020
Recertification Specialist
Lawson Realty
04.2018 - 01.2019
Assistant Property Manager
Hercules Living
06.2017 - 11.2017
Office Clerk
Capital Realty Group
03.2015 - 02.2017
Assistant Property Manager
Venture Management Inc
12.2014 - 02.2015
High School Diploma -
Cumberland High School
08.2002 - 06.2006
Associate of Applied Science - Applied Science, Information
Thomas Nelson Community College