ERIKA MARTIN
South Burlington,VT
Summary
Highly motivated and well-prepared, seeking an administrative position in the healthcare industry with the ultimate goal of becoming a Certified Medical Coder. Extensive knowledge of Medical Terminology, Medical Coding, Medical Office Administration, computers, and Human Biology. Potential to obtain CPR/First Aid certification. Ideal candidate for this role. Consistently ranked among the top students with high honors in the HIM Program. Currently holding a BS in Science, Healthcare Administration (May 2024). Equipped to excel in providing exceptional administrative support within the medical field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist/Front Desk
Vermont Cares
02.2013
- Provided front desk coverage, answered phones, and completed data entry
- Greeted clients and provided excellent Customer Service
Patients Account
Community Health - Center
07.2012
- Provided contribution to the department by purging Medical record
- Completed tasks of Medical numbering, and used Nextgen software
Vermont Snacks Inc.
08.2006
- Traveled to various chain stores throughout Vermont and carried out route sales of snack foods
- Administered general secretarial duties on an as needed basis
Customer Service Representative
Spherion-Healthcare
10.2016 - 04.2017
- Customer Service Representative for Vermont Health Connect
- Inbound call center
- Responsible for the administrating healthcare plans for our customers throughout the state of Vermont
- Communicating eligibility guidelines and results by way of computer applications while abiding by strict HIPPA regulations
- Answering questions in regards to customers current, and future healthcare plans
- Experience in ACCESS
- Duties also included working in the premium room taking payments by phone
Office Assistant
Westaff Temp Service
02.2013 - 04.2013
- Obtained information from clients' birth certificates compared to their death certificates documenting information found by way of a spreadsheet for proper corrections to be made
Sales Associate
JCPenney
10.2006 - 10.2007
- Performed retail sales on a commission basis
- Provided excellent Customer Service resulting in 5 awards within the year
- Maintained a variety of professional goals
Office Assistant
Westaff Temp Service
10.2005 - 01.2006
- Conducted administrative duties at Green Mountain Eye Care including photocopying, Medical record filing, and Medical chart preparation
Education
Certificate In Health Information Management -
Center for Technology
Essex Junction, VTCertificate In - Career Readiness
Community College of Vermont
Burlington, VermontHealthcare Administration Degree - Healthcare Administration
Champlain College
Burlington, VT05.2024
bachelors in Health Sciences -
Purdue Global University
01.2020
Skills
- Medical Coding and Billing
- Medical Terminology
- HIPAA
- OSHA
- Reception
- Customer Service
- Insurance Benefits
- Excel Spreadsheets
- Office Support
- Professional Phone Etiquette
- Attention to Detail
- Advanced Excel Knowledge
- Verbal Communication
- Microsoft Office
- PowerPoint
- Technologically Savvy
- Medical Records
- Anatomy Knowledge
- Sales
- Windows
- IOS
- Android
Certification
- First Aid Certification
- Medical Coding Certification
- CPR Certification
Bachelor Degree
BS on Science, Healthcare Administration
(May 2024)
Timeline
Customer Service Representative
Spherion-Healthcare
10.2016 - 04.2017
Receptionist/Front Desk
Vermont Cares
02.2013
Office Assistant
Westaff Temp Service
02.2013 - 04.2013
Patients Account
Community Health - Center
07.2012
Sales Associate
JCPenney
10.2006 - 10.2007
Vermont Snacks Inc.
08.2006
Office Assistant
Westaff Temp Service
10.2005 - 01.2006
bachelors in Health Sciences -
Purdue Global University
Certificate In Health Information Management -
Center for Technology
Certificate In - Career Readiness
Community College of Vermont
Healthcare Administration Degree - Healthcare Administration
Champlain College
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