Erika Martinez
Dallas,TX
Summary
Detail-oriented Scheduling Coordinator with a proven track record in optimizing workflows and enhancing communication. Effective in managing appointments, streamlining processes, and minimizing disruptions to drive service delivery. Dedicated professional with a robust background in administrative management and client coordination. Recognized for leadership and attention to detail. Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
22
22
years of professional experience
Work History
Scheduling Coordinator
Youth Advocate Program, INC, Y.A.P
Dallas, TX
06.2024 - Current
- Scheduling for multiple youth advocacy programs/counties, ensuring timely service delivery.
- Facilitate communication between program staff and clients, streamlining appointment processes for improved service delivery.
- Address and resolve scheduling issues promptly, maintaining continuity of planned activities and enhancing client satisfaction.
- Communicate scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Complete daily reminder calls and send zoom link notifications and Microsoft Teams meeting invites for virtual appointments, ensuring clients are informed and engaged.
- Process prior authorizations for clients' medications with insurance plans and keep communication with pharmacy and doctor.
- Complete intake and yearly renewal consent forms through DocuSign and upload documents in clients' profile.
- Answer incoming phone calls, provide information, address client inquiries and concerns and complete referral forms for new clients.
- Assist with data entry and insurance verification for members as needed.
- Print, scan, fax documents and update clients' information.
- Provide support for audit documentation preparation.
- Provide interpretation services for Spanish-speaking clients during appointments.
Administrative Manager
Youth Advocate Program, INC, Y.A.P
Dallas, TX
04.2022 - 06.2024
- Reviewed resumes for new applicants and scheduled interviews.
- Onboarded new staff and organized training materials.
- Generated and updated reports to track client services.
- Scheduled new intakes and current client appointments.
- Established new employee files and organized documentation systematically.
- Handled all client medical records requests.
- Handled and ordered office supplies.
- Processed prior authorizations for clients' medications with insurance plans and kept in communication with pharmacy and doctor.
- Provided support for audit documentation preparation.
- Provided interpretation services for Spanish-speaking clients during appointments.
- Data entry
Business Office Manager
Transicare Inc.
Dallas, TX
08.2021 - 04.2022
- Managed daily office operations for 2 offices, ensuring compliance with company policies.
- Appointment scheduling and coordination for both clients and staff.
- Opened and closed business office on a daily basis.
- Recorded visitor entries and exits for security tracking.
- Monitored cleanliness in the office twice a day.
- Answered phone calls promptly and/or directed to appropriate staff and greeted visitors.
- Provided interpretation services for Spanish-speaking clients during appointments.
- Confirmed appointments, set up and sent zoom link notifications on a daily basis.
- Collected payments for commercial, private insurance and self pay clients.
- Printed, faxed, scanned and uploaded client's documents.
- Tracked and processed client prior authorizations for services.
- Handled client medical records requests.
- Verified private insurance.
- Processed and approved NTBHA financial.
- Data entry
Administrative Manager / Program Coordinator
Youth Advocate Program, INC, Y.A.P
Dallas, TX
09.2015 - 08.2021
- Supervised staff and delegated tasks to maintain positive productive administrative operations.
- Onboarded new staff.
- Scheduled new intakes and current client appointments.
- Assigned new clients to staff after intake completion and established new files.
- Collected co-pays/payments from patients.
- Verified insurance for new and current patients twice a month.
- Tracked and processed prior authorizations for client services.
- Monitored client CANS assessment from staff.
- Processed NTBHA financials for clients.
- Monitored staff weekly hours for services provided and entered in billing spreadsheet.
- Generated and updated reports to track client services.
- Assisted with audit documentation preparation.
- Printed, scanned and faxed client's documents.
- Provided interpretation services for Spanish-speaking clients during appointments.
- Data entry
Receptionist /Front Office Team Lead
Centro De Mi Salud
Dallas, TX
10.2004 - 09.2015
- Supervised front office operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted in training new reception staff on office procedures and software systems.
- Answered phone promptly, operated multi-line telephone system to answer and direct high volume of calls and responded to inquiries and concerns from callers.
- Streamlined check-in/check-out processes, reducing wait times for guests during high-volume periods.
- Maintained payment record and collected payments for commercial, private insurance and self pay clients.
- Maintained clean reception area and greeted incoming visitors.
- Scheduled new intakes and current client appointments as well as coordinated with both clients and staff.
- Confirmed a high volume of daily appointments.
- Recorded visitor entries and exits for security tracking.
- Supported HR with processing NTBHA financials for clients.
- Provided interpretation services for Spanish-speaking clients during appointments.
- Data entry
Education
High School Diploma -
Dallas CAN Academy
Dallas, TXSkills
- Calendar management
- Administrative coordination
- Attention to detail
- Problem-solving
- Decision making
- Appointment management
- Critical thinking
- Teamwork
- Leadership
- Strong work ethic
Timeline
Scheduling Coordinator
Youth Advocate Program, INC, Y.A.P
06.2024 - Current
Administrative Manager
Youth Advocate Program, INC, Y.A.P
04.2022 - 06.2024
Business Office Manager
Transicare Inc.
08.2021 - 04.2022
Administrative Manager / Program Coordinator
Youth Advocate Program, INC, Y.A.P
09.2015 - 08.2021
Receptionist /Front Office Team Lead
Centro De Mi Salud
10.2004 - 09.2015
High School Diploma -
Dallas CAN Academy