Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erika Matuozzi

Island Park,NY

Summary

Outgoing Front Office Supervisor with experience overseeing multiple tasks and in administrative management. Hardworking professional committed to providing outstanding customer service and assistance. Highly dependable, ethical, and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Front Office Supervisor

Matthew Cohen, MD
03.2019 - Current
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Deliver administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Process payments and update accounts to reflect balance changes.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Direct clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Emergency Medical Technician

Jones Beach State Park
05.2017 - 09.2020
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Handled patient transfers from one medical facility to another.
  • Assisted with lifting and moving patients.


Education

No Degree - Chemistry

Hofstra University
Hempstead, NY

Bachelor of Science - Health Science

Quinnipiac University
Hamden, CT
01.2019

High School Diploma -

Sacred Heart Academy
Hempstead, NY
05.2015

Skills

  • Enforce Policies
  • Workflow Processes
  • Coordinate Schedules
  • Payment Collection
  • Office Organization
  • EMR Systems (EClinicalWorks)
  • Staff Training
  • Handling Complaints
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Basic Trauma Life Support
  • Critical Decision-Making Skills
  • Emergency Response and Assessment

Certification

  • EMT - Certified Emergency Medical Technician

Timeline

Medical Front Office Supervisor

Matthew Cohen, MD
03.2019 - Current

Emergency Medical Technician

Jones Beach State Park
05.2017 - 09.2020

No Degree - Chemistry

Hofstra University

Bachelor of Science - Health Science

Quinnipiac University

High School Diploma -

Sacred Heart Academy

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Erika Matuozzi