Erika Medina
Clifton,NJ
Summary
Proven Administrative Assistant at Holy Name Medical Center, excelling in customer service and data management. Expert in navigating multi-line phone systems and maintaining strict confidentiality, ensuring secure and efficient office administration. Demonstrated ability to enhance client relations and streamline database processes, contributing to a productive work environment. Skilled in both interpersonal communication and computer applications.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant/Customer Service Representative
Holy Name Medical Center
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Redi-mail Direct Marketing
Fairfield, New Jersey
04.2012 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Languages
Spanish
Native or Bilingual
Education
High School Diploma -
Clifton High School
Clifton 09.2002 - 06.2006
Timeline
Administrative Assistant/Customer Service Representative
Holy Name Medical Center
02.2022 - Current
Administrative Assistant
Redi-mail Direct Marketing
04.2012 - 02.2020
High School Diploma -
Clifton High School
09.2002 - 06.2006
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