ERIKA MONROY
Cypress,TX
Summary
Self-driven and detailed oriented individual seeking a full-time position to serve clients and grow within the company.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
State Farm
Katy, TX
05.2022 - Current
- Delivered prompt service to prioritize customer needs.
- Managed policy updates and billing inquiries to ensure accurate account information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained up-to-date knowledge of product and service changes. Created sales quotes. Licensed in Life and Health.
Administrative Assistant
New Hope Tax
Cypress, TX
01.2019 - 04.2022
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.
- Maintained customer relationships, handled shipping and communication logistics.
- Ensured timely and effective follow-up phone calls to clients.
- Maintained 1099-MISC and NEC forms for over 50 clients.
Scribe at the Disability Center
Lonestar College CyFair
Cypress, TX
01.2015 - 07.2019
- Worked with students that have disabilities.
- Communicates courteously with Students and families and demonstrates care and compassion.
- Brought positive attitude and energy to environment and demonstrated exemplary teamwork.
- Provided help and support to students, so they could achieve in their success.
- Documented students’ daily activities and took special notes of notable incidents for daily record.
- Delivered consistent and quality work.
Education
Bachelor of Science - Psychology
University of Houston Victoria
Katy, TX07-2021
Skills
- Bilingual: English and Spanish
- Flexibility/Adaptability
- Teamwork
- Communication Skills
- Social Skills
- Strong interpersonal skills
- Proficient in Excel, Word, PowerPoint, and One Note
- Customer service
Timeline
Customer Service Representative
State Farm
05.2022 - Current
Administrative Assistant
New Hope Tax
01.2019 - 04.2022
Scribe at the Disability Center
Lonestar College CyFair
01.2015 - 07.2019
Bachelor of Science - Psychology
University of Houston Victoria