Summary
Overview
Work History
Education
Skills
Timeline
Generic
ERIKA MONROY

ERIKA MONROY

Cypress,TX

Summary

Self-driven and detailed oriented individual seeking a full-time position to serve clients and grow within the company.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

State Farm
Katy, TX
05.2022 - Current
  • Delivered prompt service to prioritize customer needs.
  • Managed policy updates and billing inquiries to ensure accurate account information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained up-to-date knowledge of product and service changes. Created sales quotes. Licensed in Life and Health.

Administrative Assistant

New Hope Tax
Cypress, TX
01.2019 - 04.2022
  • Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.
  • Maintained customer relationships, handled shipping and communication logistics.
  • Ensured timely and effective follow-up phone calls to clients.
  • Maintained 1099-MISC and NEC forms for over 50 clients.

Scribe at the Disability Center

Lonestar College CyFair
Cypress, TX
01.2015 - 07.2019
  • Worked with students that have disabilities.
  • Communicates courteously with Students and families and demonstrates care and compassion.
  • Brought positive attitude and energy to environment and demonstrated exemplary teamwork.
  • Provided help and support to students, so they could achieve in their success.
  • Documented students’ daily activities and took special notes of notable incidents for daily record.
  • Delivered consistent and quality work.

Education

Bachelor of Science - Psychology

University of Houston Victoria
Katy, TX
07-2021

Skills

  • Bilingual: English and Spanish
  • Flexibility/Adaptability
  • Teamwork
  • Communication Skills
  • Social Skills
  • Strong interpersonal skills
  • Proficient in Excel, Word, PowerPoint, and One Note
  • Customer service

Timeline

Customer Service Representative

State Farm
05.2022 - Current

Administrative Assistant

New Hope Tax
01.2019 - 04.2022

Scribe at the Disability Center

Lonestar College CyFair
01.2015 - 07.2019

Bachelor of Science - Psychology

University of Houston Victoria
ERIKA MONROY