Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erika Myers

Pittsburgh,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Sales Agent

Empire Today
10.2023 - Current
    • Increase sales and customer satisfaction through personalized servicing.
    • Assist customers with questions and orders.
    • Provide superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
    • Explain features and advantages of various flooring products or services to promote sales.
    • Handle administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
    • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
    • Increased sales revenue through effective product recommendations tailored to individual customers.

Store Leader

UBreakiFix By Asurion
07.2020 - 09.2023
  • Assisted customers with filing insurance claims
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Streamlined inventory management with accurate record-keeping and timely ordering of products.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Assistant Manager

Bruegger's Bagels
04.2015 - 07.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
  • Accurately monitored inventory levels in order to accurately order supplies.
  • Maintained logs for equipment maintenance as required by Dept of Health.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

High School Diploma -

North Hills High School
Pittsburgh, PA
06.2010

Skills

    • Contract Preparation
    • Customer service
    • Problem-solving
    • Strong communication
    • Attention to detail
    • Time management
    • Business Development
      • Technical Support
      • Customer Assistance
      • Client Relations
      • Sales Strategies
      • Adaptability to change
      • Product knowledge
      • Goal setting

Accomplishments

  • Awarded the "Superhero of 2023" award through effectively hitting and maintaining assigned goals.

Timeline

Sales Agent

Empire Today
10.2023 - Current

Store Leader

UBreakiFix By Asurion
07.2020 - 09.2023

Assistant Manager

Bruegger's Bagels
04.2015 - 07.2020

High School Diploma -

North Hills High School

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Erika Myers