Erika Oktayana
Indianapolis,Indiana
Summary
A dedicated individual seeking out employment opportunities within freight dispatch to grow with the company and progress into an ultimate career.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher
Cargo Boss Dispatch
03.2025 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Restaurant Owner
Panda Bowl LLC
10.2020 - 04.2025
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Sales Associate
Hertz Car Sales
12.2019 - 10.2020
- Assisting with sales process start to finish and beyond.
- Answering all questions in regards to vehicles and their features.
- Built relationships with customers to encourage repeat business.
Sales Specialist
Truworth Auto
11.2018 - 12.2019
- Learning to operate in a Sales environment, communications, working with customers, moving inventory, setting appointments, gathering information, motivating others, helping others on my team.
Catering Coordinator
Panera Bread
05.2016 - 11.2018
- Accepting and scheduling the delivery of catering orders. Assisting in preparation and dispatch to ensure accuracy and punctuality.
General Manager
Papa Johns
03.2010 - 01.2016
- Complete store function, staffing, onboarding, training, supervising 20+ individuals, ordering, food control, sanitation etc.
Education
Bachelor’s - Business Management
University of Phoenix
Phoenix, AZ11.2016
Skills
- Time management
- Leadership
- Strategic
- Customer Service
- Communications
- Adaptable
Certification
Dispatch
Timeline
Dispatcher
Cargo Boss Dispatch
03.2025 - Current
Restaurant Owner
Panda Bowl LLC
10.2020 - 04.2025
Sales Associate
Hertz Car Sales
12.2019 - 10.2020
Sales Specialist
Truworth Auto
11.2018 - 12.2019
Catering Coordinator
Panera Bread
05.2016 - 11.2018
General Manager
Papa Johns
03.2010 - 01.2016
Bachelor’s - Business Management
University of Phoenix
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