Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Paniagua

Riverside,California

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Referral Coordinator

Community Health Systems Inc
Riverside, CA
06.2024 - Current
  • Ensured compliance with HIPAA regulations when handling patient information.
  • Resolved conflicts between referring physicians and receiving providers.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Created reports on referral activity and outcomes.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.

Medical Assistant Tier 2

Community Health Systems Inc
Riverside, CA
03.2023 - 06.2024
  • Interview and engage with patients to obtain medical history, chief complaints and vital signs.
  • Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Schedule appointments for patients via phone and in person.
  • Relay messages from patients to physicians about concerns, condition updates or refill requests.
  • Identify patients using proper procedures prior to specimen collection.
  • Prepar and package specimens for courier transport.
  • Collect specimen samples and transport to laboratory for processing.
  • Scan complete forms, identification and insurance cards, maintaining patient documents chart.
  • Administer rapid tests for COVID, strep, flu, pregnancy, and Urine dipsticks to help clinical staff assess conditions.
  • Administer Immunizations to all age groups

Mobile Medical Assistant Tier 2

Community Health Systems, Inc.
Riverside, CA
02.2022 - 03.2023
  • Interview patients to obtain medical history, chief complaints and vital signs.
  • Label patient samples, double-checking information for accuracy.
  • Sanitize work area after every patient to prevent contamination and spread of disease.
  • Administer vaccines to patients of all ages
  • Administered rapid tests for COVID to help clinical staff assess conditions.
  • Dispose of used needles in sharps containers to avoid accidental needlesticks.
  • Maintain inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Kept mobile unit stocked with necessary supplies, equipment and instruments.
  • Scheduled appointments for patients via phone and in person.

Laboratory Technician

Community Health Systems, Inc
Moreno Valley, CA
12.2018 - 02.2022
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Verified collection orders and communicated discrepancies to nurses.
  • Supervised supplies in inventory and notified supervisor of low stock levels.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled patient samples, double-checking information for accuracy.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Scheduled appointments for patients via phone and in person.
  • Completed lab tests and communicated results to supervising staff.

Medical Assistant

Community Health Systems, Inc.
Moreno Valley, CA
07.2016 - 02.2018
  • Scheduled appointments for patients via phone and in person.
  • Scanned documents into patients' chart accordingly.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Incorporated outside records into charts and EHR.
  • Provided patients with patient plan summary plans.
  • Administered immunizations to all age groups.
  • Performed visual, hearing and hemoglobin tests to accurately record results in patient history summary.
  • Assist in minor procedures
  • Performed in house testing such as urine dipsticks, pregnancy test, hemoglobin, glucose, and rapid flu.
  • Schedule scrubbing for upcoming week and scan incoming documentation
  • Cleaned and maintained medical equipment following procedures and standards.

Driver

O'Reilly's Auto Parts
Riverside, CA
07.2015 - 07.2016
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Demonstrated professional conduct with clients and families do deliver outstanding customer service.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Delivered goods and services to customers on time and in excellent condition.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.

Education

Some College (No Degree) - General Studies

Riverside City College
Riverside, CA

Diploma - Medical Assistant

Kaplan College
Riverside, Ca
05.2015

Phlebotomy

AUMT Institute
Ontario, Ca
11.2014

Skills

  • CPR/BLS, First aide certified
  • NextGen/EMR Experience
  • Laboratory safety protocols
  • Sharps and Biohazard waste disposal
  • MS Office
  • HIPAA compliance
  • Phlebotomy Certified
  • Inventory and supply management
  • Customer service-oriented
  • Multitasking and prioritization
  • Bilingual in Spanish
  • Patient scheduling

Certification

  • Certified Phlebotomy Technician CPT- 2/2025
  • Certified Phlebotomy Technician- NHA -3/08/2024
  • BLS/CPR- 09/2025

Timeline

Referral Coordinator

Community Health Systems Inc
06.2024 - Current

Medical Assistant Tier 2

Community Health Systems Inc
03.2023 - 06.2024

Mobile Medical Assistant Tier 2

Community Health Systems, Inc.
02.2022 - 03.2023

Laboratory Technician

Community Health Systems, Inc
12.2018 - 02.2022

Medical Assistant

Community Health Systems, Inc.
07.2016 - 02.2018

Driver

O'Reilly's Auto Parts
07.2015 - 07.2016

Some College (No Degree) - General Studies

Riverside City College

Diploma - Medical Assistant

Kaplan College

Phlebotomy

AUMT Institute

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Erika Paniagua