Erika Payton
Walmart
RIVERTON,WY
12
years of professional experience
Results-driven Team Lead with a proven track record in coaching, conflict resolution, and streamlining operations. Expertise in enhancing team performance and maintaining high customer satisfaction.
Work History
Team Lead
11 Years 6 Months- Led team of associates to optimize inventory management and ensure stock availability.
- Coordinated daily operations, ensuring compliance with company policies and safety standards.
- Streamlined workflow processes to increase efficiency and reduce operational costs.
- Implemented training programs to enhance staff performance and improve customer service skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
High School Diploma
No Degree - Business Administration And Management
Skills
Employee training
Employee evaluation
Coaching and mentoring
Task delegation
Operational compliance
People management
Conflict resolution
Goal setting
Overseeing daily activities
Task assignment
Work assignment
Client communication
Teamwork and collaboration
Workplace safety
Sales expertise
Inventory management
Computer skills
Customer service
Timeline
Team Lead
Walmart
11.2014 - 05.2026Read More
Indiana University, Purdue University Indianapolis
No Degree from Business Administration And Management
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Port Royal High School
High School Diploma
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