Erika Pomele

• Supervised clerical staff to ensure accurate and efficient client registration for patient care services.
• Executed routine and complex health service duties to support operational effectiveness.
• Assisted in training, monitoring, and guiding new employees for optimal performance.
• Developed and revised internal procedures related to departmental admission processes.
• Counseled on selection decisions and conducted performance evaluations to guide personnel development.
• Interpreted and explained new registration and clerical procedures to staff and clients.
• Communicated with internal and external departments to ensure accurate client information for registrations.

• Check-in & check-out patients/ collect co-pays
• Answering multi-line phones/ patient scheduling (Epic)
• Set up virtual appointments (Zoom)
• Collect, verify, and update patient demographics and guarantor information
• Established eligibility and verified benefits, obtaining authorizations.
• Communicated patient out-of-pocket responsibilities with a friendly approach to enhance patient understanding.
• Coordinated patient referrals for timely consultations, improving patient access to necessary medical care.

• Obtained personal and financial data to assess patient ability to pay for medical services and determine program eligibility

Scheduled appointments for various medical clinics via telephone or in person using computerized patient registration system

• Queried and input registration and billing information into computer, reverting to manual system for stat admissions and computer downtime
• Prepares medical admission packets and medical record file setup including all required departmental forms, releases, and identifying labels
• Answered telephones to provide information and assistance to callers
• Referred callers to appropriate resources based on their inquiries and processed messages for providers and nursing staff.

• Welcome and check in patients
• Schedule and confirm appointments
• Prepared charts and labels for patient documentation, supporting efficient patient flow and record accuracy
• Utilize EHR system for patient records
• Insurance eligibility verification
• Conducted outreach for cancelled/missed high-risk patient appointments, facilitating rescheduling and continuity of care
• Processed patient payments at front desk, ensuring accurate transactions and compliance with financial protocols