Erika Portillo
Las Vegas,NV
Summary
A results-oriented retail sales manager with 6 years of experience consistently exceeding sales targets and driving team performance through strategic leadership, exceptional guest service and effective team development, proven with merchandising to maximize profitability in a fast-paced retail environment.
Overview
8
8
years of professional experience
Work History
Assistant Department Manager Womens's RTW
Macy's
Las Vegas, NV
09.2022 - 10.2024
- Partnered with the department to drive over $17 million in annual sales. Analyzed sales daily to identify growth opportunities.
- Managed all day-to-day selling floor merchandise replenishment, selling floor and fitting room maintenance, and ensured the highest presentation standards.
- Drove sales and outstanding service through leading by example and consistent "on-the-spot" coaching of sales colleagues. Raised the guest experience score from 65 to 79 within a year's time. Responsible for following up on all negative guest feedback received through customer experience surveys.
- Problem solved daily any guest issues, and ensured they left happy and satisfied.
- Support the merchandising team with new merchandise placement, according to Visual Directives, which aided in elevating the guest shopping experience.
- Maintained accurate promotional signing and merchandise pricing, leading to increased sales.
- Proficient in all store opening and closing procedures, including cash and credit card transactions.
- Guided new hires through orientation and onboarding, trained new hires, and coached sales colleagues to reach their professional goals.
Office Manager
Golden Maids Inc.
Las Vegas, NV
10.2020 - 04.2022
- Administered payroll and maintained proper documentation of employee personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Manager
PWC Inc.
Las Vegas, NV
05.2016 - 02.2020
- Conducted market research and reported on competitors.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established relationships with key clients, while maintaining existing customer base.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Coached, developed and motivated team to achieve revenue goals.
- Completed day-to-day duties accurately and efficiently.
Education
Medical Billing & Coding -
North West College
Glendale, CA05-2012
Skills
- Sales Strategy and Performance Analysis
- Customer Experience Enhancement
- Merchandising and Visual Presentation
- Conflict Resolution and Problem-Solving
- Team leadership and staff development
- POS systems and CRM tools proficiency
- goal-oriented
Timeline
Assistant Department Manager Womens's RTW
Macy's
09.2022 - 10.2024
Office Manager
Golden Maids Inc.
10.2020 - 04.2022
Sales Manager
PWC Inc.
05.2016 - 02.2020
Medical Billing & Coding -
North West College
Similar Profiles
Katayoun ZandKatayoun Zand
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
Candice Baire NajhawanCandice Baire Najhawan
Consumer Credit Experience Advocate at Macy'sConsumer Credit Experience Advocate at Macy's
KIANNA L SANCHEZKIANNA L SANCHEZ
Lancôme Beauty Advisor at Macy'sLancôme Beauty Advisor at Macy's
ROCIO RUIZROCIO RUIZ
Retail Customer Service at Macy'sRetail Customer Service at Macy's
Romeo Kalani BaldozRomeo Kalani Baldoz
Crew Member at McDonald'sCrew Member at McDonald's