Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Pulido

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Energetic Assistant dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

Overview

23
23
years of professional experience

Work History

Patient Coordinator

DeFont Family Dental
09.2018 - Current
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule treatment and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and office staff by closely reviewing Dental charts and maintaining high levels of communication.
  • Aided in development and betterment of patient management and workflow processes.
  • Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
  • Delivered excellent patient experiences and direct care.

Manager

CC Taqueria
01.2001 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Office Manager

Leon Grabow DDS INC
04.2001 - 09.2018
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for Doctor and Hygienist.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Established team priorities, maintained schedules and monitored performance.

Education

RDA - Dental Assisting

Galen College of Medical And Dental Assistants
Modesto, CA
04.2001

High School Diploma -

Sonora Union Highschool
Sonora, CA
06.1995

Skills

  • Routing Lab Results
  • Payment Calculation
  • 30 WPM Typing Speed
  • Program Oversight

Languages

Spanish
Native or Bilingual

Timeline

Patient Coordinator

DeFont Family Dental
09.2018 - Current

Office Manager

Leon Grabow DDS INC
04.2001 - 09.2018

Manager

CC Taqueria
01.2001 - Current

RDA - Dental Assisting

Galen College of Medical And Dental Assistants

High School Diploma -

Sonora Union Highschool

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Erika Pulido