Erika Rivera
Garden Grove
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Shift Lead
Birrieria Guadalajara
Anaheim, CA
05.2019 - Current
- Supervise daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow practices and operational procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality.
- Implemented process improvements that reduced downtime and increased efficiency across shifts.
Returns Inspector
Cue Industries
Santa Ana, CA
11.2019 - 06.2024
- Conducted thorough inspections to ensure compliance with safety and quality standards.
- Identified and documented discrepancies in materials and processes.
- Updated quality control records and reports.
- Conducted detailed quality checks for manufacturing processes to ensure compliance with industry standards and regulations.
Shift Coordinator
Marco Fine Arts
Santa Ana
12.2016 - 09.2019
- Coordinated shift schedules to optimize staff coverage and operational efficiency.
- Supervised daily operations, ensuring compliance with company policies and safety regulations..
- Monitored inventory levels and facilitated timely restocking of essential supplies.
- Delegated tasks to team members and assessed compliance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Large Order Expeditor Inspector
The Dream Junction
Santa Ana, CA
05.2014 - 11.2016
- Monitored quality control measures, ensuring compliance with safety standards throughout all products.
- Utilized inspection tools assessments of products.
- Maintained up-to-date inspection and audit records.
- Recorded inspection and test results on data sheets.
- Daily updated excel sheets with records and reports.
Education
High School Diploma -
Santa Ana High
Santa Ana, CASkills
- Customer service focus
- Employee training
- Team leadership
- Production reporting
- Organizational skills
- Attention to detail
Timeline
Returns Inspector
Cue Industries
11.2019 - 06.2024
Shift Lead
Birrieria Guadalajara
05.2019 - Current
Shift Coordinator
Marco Fine Arts
12.2016 - 09.2019
Large Order Expeditor Inspector
The Dream Junction
05.2014 - 11.2016
High School Diploma -
Santa Ana High