ERIKA ROBBLEE
Suffolk,VA
Summary
Hardworking employee with customer service, multitasking, dependable, strong work ethic. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Patient Registration Associate
Chkd - The King's Daughters
NORFOLK, VA
08.2023 - Current
- Greeted patients and collected necessary information for registration process.
- Verified insurance coverage and eligibility status with insurance providers.
- Processed payments from patients and maintained accurate records of transactions.
- Answered incoming calls, responded to inquiries, and provided customer service support.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Scanned documents into the computer system for storage purposes.
- Assisted in preparing patient charts prior to appointment times.
Emergency Room Registrar
UCSF Benioff Children's Hospital Oakland
Oakland, CA
10.2011 - 06.2023
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
- Inputted patient demographics and other relevant data accurately and efficiently.
- Verified patient insurance information and collected copays, if necessary.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
Education
ADMINISTRATIVE MEDICAL ASSISTANT
Silicon Valley College - Fremont
Fremont, CA10-1997
Skills
- Appointment Scheduling
- Medical terminology knowledge
- Insurance Verification
- Payment Collection
- Eligibility Determination
- Spanish Fluency
- Dependable
- Adaptability and Flexibility
- Teamwork and Collaboration
Timeline
Patient Registration Associate
Chkd - The King's Daughters
08.2023 - Current
Emergency Room Registrar
UCSF Benioff Children's Hospital Oakland
10.2011 - 06.2023
ADMINISTRATIVE MEDICAL ASSISTANT
Silicon Valley College - Fremont
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