Erika Robideaux
Scott,LA
Summary
Passionate, results-driven Community Manager with over seven years of expertise in customer service, specializing in leasing and property management. A proactive team player who infuses enthusiasm and positive energy into daily operations. Demonstrates ability to tackle complex challenges, execute effective marketing initiatives, and manage multiple tasks efficiently, leading to a proven track record of securing leases and optimizing operational processes. Dedicated to building strong community relationships while utilizing leadership and project management skills to drive overall success!
Overview
6
6
years of professional experience
Work History
Community Manager
The Waters at West Village
Scott, LA
07.2026 - Current
- Multifamily Operations
- Occupancy & Retention Strategy
- Resident Relations
- Customer Experience Excellence
- Team Leadership & Development
- Cross-Functional Leadership
- Profit and Loss Management
- Expense & Invoice Management
- NOI Optimization
- Revenue Management
- Vendor Management and Relations
- Lease Administration
- Fair Housing Compliance
- Risk Management
- Property Inspections
- Performance Management
- Marketing Strategy and Business Development
- Process Improvement
- Operational Excellence
- Asset Preservation & Property Standards
- Financial Reporting & Variance Analysis
- Sales Strategy
- Accounts Payable & Receivables
- Delinquency & Collections Management
- Resident Relationships and Satisfaction
- Timekeeping & Payroll Oversight
- Safety and Compliance
- Employee Onboarding and Training
Assistant Community Manager
The Waters at West Village
07.2025 - 07.2026
- Supported community and software transition efforts by implementing organized procedures to restore normal property operations following system downtime.
- Assisted in managing resident communications and addressing inquiries promptly.
- Collaborated in mentoring a newly hired Assistant Community Manager through cross-community hands-on training and support.
- Coordinated community events to enhance resident and prospect engagement and satisfaction.
- Built excellent rapport with residents, prospective tenants, and team members and maintained positive and energetic attitude daily.
- Maintained accurate records of property operations and resident interactions using various property management software platforms.
- Collaborated with maintenance team to ensure timely resolution of service requests, and unit turnovers, contributing to overall resident satisfaction.
- Conducted property inspections to uphold community standards and safety compliance.
- Developed promotional materials for marketing campaigns to attract new residents.
- Inspected units before and after tenant moves to determine necessary charges or readiness for new tenants.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills to maintain resident/prospect satisfaction.
- Received and processed resident payments, and updated system accounts with the latest information or needed corrections.
- Prepared monthly reports and system close-outs tracking occupancy, rent collections, and overall financial operations and assisted sister community with such tasks when needed.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Created and nurtured a welcoming atmosphere for residents by fostering open communication and engagement.
- Meticulously monitored records of resident accounts and minimized delinquency.
- Managed vendor relationships for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Assisted in reducing vacancy rates and limiting missed revenue opportunity through effective marketing strategies and community outreach efforts.
- Engaged with local businesses through social media and outreach marketing to strengthen community ties.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Collaborated with local businesses to arrange partnerships/resident perks.
- Contributed to the property's online presence by managing social media accounts on all platforms applicable.
- Collaborated with Property Manager to manage lease renewals, improving resident retention and occupancy stability.
- Provided leadership, positivity, guidance and support to staff members.
Leasing Consultant
The Waters at Settlers Trace
09.2024 - 07.2025
- Recognized as a "Top Leasing Consultant" monthly within the company’s regional portfolio for consistently achieving high lease volume.
- Earned "Leasing Excellence" for outstanding performance and service.
- Enhanced community reputation through a multitude of positive resident interactions and reviews. This assisted with the community receiving The 2024 Elite ORA Power Ranking.
- Streamlined lease processes to enhance compliance and accuracy in documentation.
- Followed up with prospects via phone, email, and CRM systems to maximize conversation rates
- Greeted prospective residents at The Waters at Settlers Trace and scheduled community tours.
- Performed community tours and shared extensive knowledge about the community and resident benefits
- Guided apartment showings and highlighted floor plans, amenities, and leasing options.
- Collaborated with maintenance and vendors to address tenant issues, improving service response times
- Built excellent rapport with residents, prospective tenants, and team members
- Managed high-volume tasks, demonstrating strong multitasking, problem-solving abilities and adaptability
- Studied management tasks to ensure smooth operations in the absence of the property manager. to complete management tasks when there was no property manager
- Trained and guided new hire to perform to the community’s standards
- Created positive first impressions for prospective residents. at The Waters at Settlers Trace and scheduled community tours.
- Promoted to Assistant Community Manager at The Water’s at West Village where I plan to utilize my knowledge and experience to transform the community into the best version of itself
- Processed rental applications and verified applicant information for community approval.
Salesperson
Mendoza Ford
01.2023 - 09.2024
- Completed a nine month training program resulting in extensive product and consumer knowledge
- Built and nurtured long-term relationships, resulting in repeat customer loyalty/referrals
- Followed up with leads and previous clients via phone, email, and CRM systems to encourage return business and maximize conversion rates
- Delivered a smooth, pressure-free buying experience by tailoring vehicle options to customer needs
- Handled post-sale issues and partnered with service department to ensure full customer satisfaction
- Managed high-volume tasks, demonstrating strong multitasking and problem-solving abilities
- Performed vehicle test drives and deliveries
- Coordinated with local business to customize vehicles to the customer’s needs
- Explained Ford models, features, and financing options to prospective buyers.
Server/Bartender
WalkOns Sports Bistreaux
12.2020 - 12.2022
- Led team as Captain & Head-Waitress, ensuring exceptional guest service and satisfaction.
- Trained new staff, fostering team collaboration and improving service consistency.
- Handled financial transactions accurately, maintaining trust and integrity.
- Addressed guest concerns promptly, cultivating positive experiences and contributing to a welcoming atmosphere
- Resolved guest concerns promptly, creating positive experiences and ensuring repeat business.
- Memorized drink recipes, efficiently preparing beverages to meet customer demand during peak hours.
- Executed all opening and closing tasks, ensuring the establishment was prepared for daily operations.
- Performed opening/closing duties
Fashion Model
*Scheduled Bookings*
02.2022
- Collaborated in diverse photoshoots, increasing brand visibility and enriching model portfolio.
- Walked in multiple runway shows, presenting new collections and elevating designer recognition.
- Acted as a Brand Ambassador for Acadiana Fashion Week, promoting events and engaging audiences.
- Assessed potential candidates for modeling opportunities to assist in selecting models for fashion week
Education
High School Diploma -
Sulphur High School
Sulphur, LouisianaSkills
- RealPage Onesite
- Yardi
- Hyly
- Knock
- Funnel
- Microsoft Software
- Fair Housing
References
- Christopher Magboo, Community Manager (808)868-8233, The Waters at Hammond
- Tonya Hingle, Regional Property Manager, +1 (504) 220-9411
- Sara Angelle, Community Manager, (337) 207-0778, The Waters at West Village
- Nicole Leger, Community Manager, +1 (337) 255-8445, The Waters at Settlers Trace
- Jennifer Miller, Director/President, jmiller@stoagroup.com Stoa Group
- Dawson Brock, Regional Leasing Agent, dbrock@stoagroup.com, +1 (225) 454-8388, Stoa Group
- Ashley Heck, Regional Manager, aheck@stoagroup.com, (225) 320-3670, Stoa Group
- Skylar Dowies, Marketing Specialist, sdowies@stoagroup.com, Stoa Group
- Ashton Pitre, Community Manager, apitre23@hotmail.com, +1 (985) 856-7750, The Waters at Settles Trace
- Brittney Broussard, Car Manager, +1 (337) 523-0831, Mendoza Ford
- Lance Derousselle, General Manager, (337) 278-1574, WalkOns
- Brittany, Soileau, brittandbelleboutique@gmail.com, Britt and Belle Boutique
Work History
01-2024
Accomplishments
- Contributed to The Waters at West Village winning “Best Apartment Community” for the 2026 Acadiana’s Choice Awards.
- Contributed to The Waters at Settlers Trace winning “Best Apartment Community” for the 2025 Acadiana’s Choice Awards.
- Contributed to The Waters at Settlers Trace earning 2024 Elite 1% ORA Power Ranking.
- Recognized as a "Top Leasing Consultant" monthly within the company's regional portfolio for consistently achieving high lease volume at The Waters at Settlers Trace.
Timeline
Community Manager
The Waters at West Village
07.2026 - Current
Assistant Community Manager
The Waters at West Village
07.2025 - 07.2026
Leasing Consultant
The Waters at Settlers Trace
09.2024 - 07.2025
Salesperson
Mendoza Ford
01.2023 - 09.2024
Fashion Model
*Scheduled Bookings*
02.2022
Server/Bartender
WalkOns Sports Bistreaux
12.2020 - 12.2022
High School Diploma -
Sulphur High School