Erika Roderiques
East Freetown,MA
Summary
Dynamic and results-driven professional with extensive experience at Buffalo Wild Wings, excelling in staff management and operations. Proven track record in enhancing customer satisfaction and reducing food waste through effective inventory control and employee training. Adept at fostering a collaborative environment that boosts team performance and retention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Buffalo Wild Wings
05.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Kitchen Manager
Buffalo Wild Wings
02.2018 - 05.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Service Manager
Buffalo Wild Wings
03.2016 - 05.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
Server/Bartender
Buffalo Wild Wings
08.2013 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Ruby Tuesday
06.1998 - 12.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Deaf Studies
Bristol Community College
Fall River, MA05-2009
Bachelor of Arts - Education
University of Massachusetts Dartmouth
North Dartmouth05-2002
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Employee relations
- Training and development background
- Employee scheduling
Certification
ServeSafe Food
ServeSafe Alcohol
ServeSafe Allergens
Timeline
Assistant General Manager
Buffalo Wild Wings
05.2020 - Current
Kitchen Manager
Buffalo Wild Wings
02.2018 - 05.2020
Service Manager
Buffalo Wild Wings
03.2016 - 05.2018
Server/Bartender
Buffalo Wild Wings
08.2013 - 04.2016
Manager
Ruby Tuesday
06.1998 - 12.2013
Associate of Arts - Deaf Studies
Bristol Community College
Bachelor of Arts - Education
University of Massachusetts Dartmouth
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