Erika Rosa-Ocasio
Bridgeport
Summary
High school senior with experience in running a small baking business, showcasing strong organizational and customer service skills. Aspiring masonry professional with OSHA certification and CPR training. Focused on applying practical skills in a hands-on work environment.
Overview
1
1
year of professional experience
Work History
Cashier
CVS
Bridgeport
10.2025 - Current
- Delivered exceptional customer service by promptly addressing inquiries and effectively resolving issues.
- Ensured cleanliness and organization of checkout area, contributing to a positive shopping experience.
- Assisted with inventory management by restocking shelves and checking stock levels.
- Handled cash, credit, and electronic payments securely during transactions.
- Collaborated with team members to ensure smooth daily operations at CVS store.
- Informed customers about promotions, loyalty programs, and store policies to enhance their understanding and engagement.
- Restocked shelves with merchandise to ensure product availability.
- Helped customers find specific products, answered questions, and offered product advice.
PC Tecnician
CT Youth Employment Program
Bridgeport
06.2025 - 08.2025
- Repaired laptops and desktop PCs that had failed due to virus attacks or physical damage.
- Conducted routine maintenance on computer systems to enhance performance.
- Assessed IT infrastructure to recommend necessary upgrades or replacements.
- Managed inventory of computer parts and peripherals for efficient repairs.
- Teamed with colleagues to streamline service response times.
- Communicated with professionals to assist IT planning and maintenance to achieve system threshold expectations.
Education
High School Diploma -
Bullard Heavens Technical High School
Bridgeport, CT06-2026
Skills
- Customer service
- Product restocking
- Time management
- Multitasking and organization
- Team collaboration
- Cleaning and sanitizing
- Sales education
- Work ethic and integrity
- Empathy and patience
Timeline
Cashier
CVS
10.2025 - Current
PC Tecnician
CT Youth Employment Program
06.2025 - 08.2025
High School Diploma -
Bullard Heavens Technical High School