Erika Sandoval
Bellflower,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Advanced Clerk
Kaiser Permanente Continuing Care Department
Downey, CA
07.2023 - Current
- Ensures the consistent operation schedules and weekend call rotation
- Prepares and implement the monthly provider schedules for various departments
- Distributes the provider master schedules to providers, medical office administration and ancillary support services in a timely manner.
- Responsible for compiling each Physician's bi-monthly payroll
- Completes a Regional Positive Time Report for each physician
- Accurately reports all direct and indirect physician hours via the regional payroll system
- Implements and expedites all physician and physician-extenders schedule changes and coordinates absences such as VL, SL and/or requests for time off to ensure adequate coverage
- Follows up with appointment personnel to ensure that all schedule changes are made accordingly
- Data input of vital physician payroll data into the Regional Physician Payroll system.
- Makes appropriate schedule changes for medical office and hospital call rotation keeping appointment levels at their optimum
- Develops a check and balance system to ensure schedule changes are made correctly and that those departments affected by these changes are notified immediately
- composes and types interoffice memorandums, as required.
Service Representative
Kaiser Permanente Family Medicine
Lynwood , CA
03.2008 - 07.2023
- Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center.
- Check in patients and accept payment for services rendered
- Provide coordination of services to address member needs related to benefits, finance and other member services utilizing available technology
- Distributes questionnaires, various medical/authorizations/insurance forms, patient communication materials and completes statistical reports as requested
- Schedule members appointments for follow up and routine appointments
- Explain proper specimen collection to members
- ensures all pertinent information is entered into system during accessioning
- Processed Lab Specimens
- updates and maintains all necessary logs
- carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy, completes closing procedures in the computer system and deposits daily revenue securely in safe
Education
High School Diploma -
Bellflower High School
Bellflower, CA06-1999
License Vocational Nurse
American Career College
Los Angeles, CASkills
- Administrative Support
- Telephone Etiquette
- Relationship Building
- Customer Satisfaction
- Confidentiality
- Quality Management
Timeline
Advanced Clerk
Kaiser Permanente Continuing Care Department
07.2023 - Current
Service Representative
Kaiser Permanente Family Medicine
03.2008 - 07.2023
High School Diploma -
Bellflower High School
License Vocational Nurse
American Career College
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