Erika Schmitzer
Logan
Summary
Proven server with a strong work ethic and exceptional customer service skills, demonstrated at Hungry Buffalo and Millstone BBQ. Excelled in guest engagement and cash handling, ensuring high satisfaction and efficiency. Skilled in hospitality service, with a focus on achievements like maintaining positive relationships and contributing to balanced financial reports.
Overview
19
19
years of professional experience
Work History
Server
Hungry Buffalo
01.2020 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Millstone BBQ
01.2006 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Logan Hocking School
Logan, OH05.2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- Order accuracy
- Supply restocking
- Suggestive selling
- Task prioritization
Timeline
Server
Hungry Buffalo
01.2020 - Current
Server
Millstone BBQ
01.2006 - 01.2021
High School Diploma -
Logan Hocking School
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