Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Silva

El Paso,TX

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Region 19 Head Start
El Paso, TX
01.2010 - 09.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.

Education

Community Health Care Worker - Health And Wellness

UTEP
El Paso, TX
09-2024

Associate of Arts - Early Childhood Education

EPCC
El Paso, TX

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Data collection
  • Received payment
  • Assistant Manager

Timeline

Customer Service Representative

Region 19 Head Start
01.2010 - 09.2024

Community Health Care Worker - Health And Wellness

UTEP

Associate of Arts - Early Childhood Education

EPCC
Erika Silva