Erika Siquina
Leasing Specialist/ Customer Service
Raleigh,NC
Summary
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
Highmark Residential
Raleigh, NC
2022.03 - Current
- Showed apartments to potential tenants and answered questions regarding community.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Created and submitted daily reports on leasing activities.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Sales/Customer Service Representative
CarMax
Raleigh, NC
2021.10 - 2022.02
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
Video Repair Agent
Spectrum
Morrisville, NC
2021.03 - 2021.07
- Used my thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed
- Ensured quality customer care and problem solving
- Coding for orders and correcting orders
- Dispatched technicians
- Time management
Sales Representative
Boost Mobile
Raleigh, NC
2019.08 - 2021.03
- Improved overall customer purchasing experiences to promote steady revenue
- Established and serviced hundreds of accounts in assigned territory
- Maximized efficiency and time management by effectively planning and organizing client routes within territory
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
Package Handler/Sorter
FedEx Ground
Durham, NC
2019.11 - 2020.03
- Assisted in loading delivery trucks with prepared packages
- Protected company inventory by maintaining and organizing storage areas
- Created regular reports on packaging activities and posted in ERP system
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Caregiver
Garner, NC
2016.02 - 2019.10
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible
- Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus
- Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor.
Team Lead
Starbucks
Garner, NC
2019.02 - 2019.09
- Delegated daily tasks to team members to optimize group productivity
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
Manager
Sheetz
Clayton, NC
2016.01 - 2017.10
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Education
High school diploma -
Cleveland High School
Skills
Client account management pricingCustomer support
Lease oversight
Business processes and procedures
Fair housing policies
Timeline
Leasing Specialist
Highmark Residential
2022.03 - Current
Sales/Customer Service Representative
CarMax
2021.10 - 2022.02
Video Repair Agent
Spectrum
2021.03 - 2021.07
Package Handler/Sorter
FedEx Ground
2019.11 - 2020.03
Sales Representative
Boost Mobile
2019.08 - 2021.03
Team Lead
Starbucks
2019.02 - 2019.09
Caregiver
2016.02 - 2019.10
Manager
Sheetz
2016.01 - 2017.10
High school diploma -
Cleveland High School