Erika Smalley
Huntsville
Summary
Dedicated professional with demonstrated strengths in warehouse, inventory control, customer service, time management and trend tracking. Able to troubleshoot problems and build successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Logistic Center Analyst
Automated Systems Design Inc.
01.2025 - Current
- Shipping
- Receiving Inventory against POs
- Warehouse material management
- Configuring CCTV devices for deployment including: IP cameras, analog cameras, NVRs, encoders, decoders for customers
- Collaboration with cross-functional teams to identify opportunities for process improvement and increase efficiency.
- Onsite Support - imaging Windows 11 systems for internal employees and external customers
- Working Internal tickets
- Fulfilling requests for shipping return labels for RMAs.
Owner/Manager
Chic Happens Inc.
11.2011 - Current
- Established strong relationships with suppliers, negotiating favorable pricing and delivery terms.
- Utilized email marketing campaigns effectively to increase repeat customer purchases and promote special offers or new products.
- Conducted regular competitor analysis to monitor market conditions, adapting business strategies as needed to maintain a competitive edge in the industry.
- Procured items globally and domestically.
- Invoiced Customers
- Managed a team of 2-3 and trained them on how to effectively do administrative tasks
- Leveraged customer feedback and reviews to continually refine and improve the online shopping experience, leading to increased repeat business.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Inventory Clerk (temp Contractor)
CUBIC
05.2024 - 01.2025
- Conducted daily cycle counts for high usage and high valued material.
- Use SAP and multiple T-codes.
- Kept track of materials and supplies within warehouse.
- Reporting discrepancies in stock to Lead and Supervisor.
- Made inventory adjustments to maintain our 92% accuracy.
- Received in material.
- Pulled work orders for production.
- Use a pallet jack, lift and cherry picker to pull and stock material.
- Daily communication with other departments (Planning, Quality, Shipping, and Engineering).
- Participated in 5S.
- Use Microsoft Products (Word, Excel, and Outlook).
- Trained in receiving
- ESD training
Cashier
Twice Daily
01.2024 - 12.2024
- Handled money
- Cleaned up area
- Customer service
Receptionist
CMB
01.2022 - 12.2023
- Welcomed visitors and conducted tours to highlight features and answered questions.
- Transcribed, handwritten, and dictated information for business correspondence.
- Recorded inquiries, complaints and comments as well as troubleshoot.
Reconciliation Clerk
Gulf Distributing Holdings Company LLC
07.2022 - 10.2022
- Reconciled accounts of customers.
- Posted payments to accounts receivable.
- Input checks into system.
Supervisor, Technical Support
Conduent
10.2019 - 08.2022
- Tech support for large phone company.
- Supported phone operating systems.
- Assisted customers with updating device operating systems.
- Assisted customers who were locked out of devices and accounts.
- Received calls from non-tenured agents and facilitated the next steps of troubleshooting.
- Finalized decisions for resolution to companies' customer resolution.
Education
Associates - Computer Networking Administration
Mott Community College
Flint, MI05.2011
Skills
- Software diagnostics
- Advanced troubleshooting
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- IP networking
- Wireless communications
- System troubleshooting
- G suite
- Microsoft office expertise
Personal Information
Willing To Relocate: Anywhere
Certification
- SAP ERP Certification - 2012
Timeline
Logistic Center Analyst
Automated Systems Design Inc.
01.2025 - Current
Inventory Clerk (temp Contractor)
CUBIC
05.2024 - 01.2025
Cashier
Twice Daily
01.2024 - 12.2024
Reconciliation Clerk
Gulf Distributing Holdings Company LLC
07.2022 - 10.2022
Receptionist
CMB
01.2022 - 12.2023
Supervisor, Technical Support
Conduent
10.2019 - 08.2022
Owner/Manager
Chic Happens Inc.
11.2011 - Current
Associates - Computer Networking Administration
Mott Community College
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