Dedicated Customer Service Representative with over 10 years of experience motivated to maintain customer satisfaction and contribute to the organization's overall success. Proven ability to establish rapport with clients to provide the best customer service experience. Reliable and driven, with strong time management and organizational skills. Possess the ability to work alone or a part of a diverse group.
Overview
14
14
years of professional experience
Work History
Break Host/Houseman
Holiday Inn Express
Phenix City, AL
11.2019 - Current
Greets and serves meals for 40-50 guests per week ensuring that their guest experience is both satisfying and beneficial to the guest as well as the organization
Clean and wipe down the buffet to present to the guests that it's a clean environment for the guest when they arrive.
Washes and sanitizes all dishes and utensils preparing for guest arrival to the hotel for breakfast the following day
Keeping the area clean and following health and safety requirements.
Central Sterile Technician
Piedmont Columbus Regional Midtown Medical Center
Columbus, GA
04.2020 - 10.2020
Assembled the procedure trays for Labor and Delivery, Hysterectomy, Cholecystectomy, Bone Surgery and Endoscopy
Ensured to sanitize the carts for preparation
Sterilized instruments in addition to carts
Utilized the preparation of control and safety practices
Separated viable instruments from unusable instruments while operating the autoclave to guarantee
Housekeeping
Columbus Airport
Columbus, GA
11.2018 - 04.2019
Serviced and cleaned restrooms throughout the Airport by maintaining cleanliness for the passengers and guest
Cleaned administration offices and other areas within the inside and outside of the airport including The holding and Terminal Areas
Custodian
Army and Air Force Exchange Services
Fort Hood, TX
08.2017 - 04.2018
Maintained an adequate inventory of necessary custodial supplies needed to maintain the facility.
Communicate with management to address potential problems and find solutions for them.
Inventoried storage areas and ensured that all cleaning equipment, materials, and supplies were in a safe and orderly manner to ensure the safety of staff and the public.
Crossing Guard/Teacher aide
Killeen Independent School District
Killeen, TX
03.2013 - 08.2017
Stopped and directed traffic to ensure the safety of school children and other pedestrians crossing at designated intersections
Communicated traffic safety rules and promoted their observance on and off school property.
Reported traffic violations to supervisor, providing information on vehicle's license number, make, and model
Built relationships with school administrators, police personnel, parents, and community residents by increasing their awareness of the program whenever possible
Recorded and reported all students who display unsafe behavior to school officials for disciplinary action.
Helped out in the classroom and cafeteria area for duty.
Numerator
US Census Bureau
Austin, TX
03.2010 - 08.2010
Contacted and scheduled individuals to be interviewed by telephone, mail, or in person
Obtained information such as name, address, age, religious preference, state, and residency
Complied, recorded, and coded results and data from interviews and surveys
Reviewed data obtained from interviews for completeness and accuracy
Explained survey objectives and procedures to interviewees and interpreted survey questions
Education
Master of Arts in Business Administration -
Strayer University
08.2025
Bachelor of Arts in Business Administration - Marketing
Strayer University
03.2024
College Certification in Central Sterile Processing Tech -
Columbus Technical College
05.2020
Computer Accountant -
ICDC College
05.2013
High school diploma -
Grant High School
06.1998
Skills
Insurance Medical Billing Coding
Computerized Accounting
Microsoft Applications: Word, Excel, PowerPoint, Outlook
Basic Life Support: (BLS)-May 2020
Medical Terminology
Medical Coding
Hospital Experience
Employee Evaluation
ICD-9
ICD-10
CPT Coding
Medical Records
Medical Scheduling
Medical Office Experience
ICD Coding
Data Entry
HIPAA
Assessments
Nursing Aide Skills, 06/01/20, Providing nursing aid to patients using knowledge of relevant equipment and procedures., Highly Proficient
Dependability, 09/01/20, Measures a candidate's tendency to be dependable and come to work., Highly Proficient
Workplace English, 09/01/20, Understanding spoken and written English in work situations, Proficient
Mechanical Skills: Monitoring, 09/01/20, Understanding of machine dials, gauges, displays, and data charts., Familiar
Timeline
Central Sterile Technician
Piedmont Columbus Regional Midtown Medical Center
04.2020 - 10.2020
Break Host/Houseman
Holiday Inn Express
11.2019 - Current
Housekeeping
Columbus Airport
11.2018 - 04.2019
Custodian
Army and Air Force Exchange Services
08.2017 - 04.2018
Crossing Guard/Teacher aide
Killeen Independent School District
03.2013 - 08.2017
Numerator
US Census Bureau
03.2010 - 08.2010
Master of Arts in Business Administration -
Strayer University
Bachelor of Arts in Business Administration - Marketing
Strayer University
College Certification in Central Sterile Processing Tech -
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