Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Erika Smith

El Paso,TX

Summary

Dedicated Customer Service Representative with over 10 years of experience motivated to maintain customer satisfaction and contribute to the organization's overall success. Proven ability to establish rapport with clients to provide the best customer service experience. Reliable and driven, with strong time management and organizational skills. Possess the ability to work alone or a part of a diverse group.

Overview

14
14
years of professional experience

Work History

Break Host/Houseman

Holiday Inn Express
Phenix City, AL
11.2019 - Current
  • Greets and serves meals for 40-50 guests per week ensuring that their guest experience is both satisfying and beneficial to the guest as well as the organization
  • Clean and wipe down the buffet to present to the guests that it's a clean environment for the guest when they arrive.
  • Washes and sanitizes all dishes and utensils preparing for guest arrival to the hotel for breakfast the following day
  • Keeping the area clean and following health and safety requirements.

Central Sterile Technician

Piedmont Columbus Regional Midtown Medical Center
Columbus, GA
04.2020 - 10.2020
  • Assembled the procedure trays for Labor and Delivery, Hysterectomy, Cholecystectomy, Bone Surgery and Endoscopy
  • Ensured to sanitize the carts for preparation
  • Sterilized instruments in addition to carts
  • Utilized the preparation of control and safety practices
  • Separated viable instruments from unusable instruments while operating the autoclave to guarantee

Housekeeping

Columbus Airport
Columbus, GA
11.2018 - 04.2019
  • Serviced and cleaned restrooms throughout the Airport by maintaining cleanliness for the passengers and guest
  • Cleaned administration offices and other areas within the inside and outside of the airport including The holding and Terminal Areas

Custodian

Army and Air Force Exchange Services
Fort Hood, TX
08.2017 - 04.2018
  • Maintained an adequate inventory of necessary custodial supplies needed to maintain the facility.
  • Communicate with management to address potential problems and find solutions for them.
  • Inventoried storage areas and ensured that all cleaning equipment, materials, and supplies were in a safe and orderly manner to ensure the safety of staff and the public.

Crossing Guard/Teacher aide

Killeen Independent School District
Killeen, TX
03.2013 - 08.2017
  • Stopped and directed traffic to ensure the safety of school children and other pedestrians crossing at designated intersections
  • Communicated traffic safety rules and promoted their observance on and off school property.
  • Reported traffic violations to supervisor, providing information on vehicle's license number, make, and model
  • Built relationships with school administrators, police personnel, parents, and community residents by increasing their awareness of the program whenever possible
  • Recorded and reported all students who display unsafe behavior to school officials for disciplinary action.
  • Helped out in the classroom and cafeteria area for duty.

Numerator

US Census Bureau
Austin, TX
03.2010 - 08.2010
  • Contacted and scheduled individuals to be interviewed by telephone, mail, or in person
  • Obtained information such as name, address, age, religious preference, state, and residency
  • Complied, recorded, and coded results and data from interviews and surveys
  • Reviewed data obtained from interviews for completeness and accuracy
  • Explained survey objectives and procedures to interviewees and interpreted survey questions

Education

Master of Arts in Business Administration -

Strayer University
08.2025

Bachelor of Arts in Business Administration - Marketing

Strayer University
03.2024

College Certification in Central Sterile Processing Tech -

Columbus Technical College
05.2020

Computer Accountant -

ICDC College
05.2013

High school diploma -

Grant High School
06.1998

Skills

  • Insurance Medical Billing Coding
  • Computerized Accounting
  • Microsoft Applications: Word, Excel, PowerPoint, Outlook
  • Basic Life Support: (BLS)-May 2020
  • Medical Terminology
  • Medical Coding
  • Hospital Experience
  • Employee Evaluation
  • ICD-9
  • ICD-10
  • CPT Coding
  • Medical Records
  • Medical Scheduling
  • Medical Office Experience
  • ICD Coding
  • Data Entry
  • HIPAA

Assessments

  • Nursing Aide Skills, 06/01/20, Providing nursing aid to patients using knowledge of relevant equipment and procedures., Highly Proficient
  • Dependability, 09/01/20, Measures a candidate's tendency to be dependable and come to work., Highly Proficient
  • Workplace English, 09/01/20, Understanding spoken and written English in work situations, Proficient
  • Mechanical Skills: Monitoring, 09/01/20, Understanding of machine dials, gauges, displays, and data charts., Familiar

Timeline

Central Sterile Technician

Piedmont Columbus Regional Midtown Medical Center
04.2020 - 10.2020

Break Host/Houseman

Holiday Inn Express
11.2019 - Current

Housekeeping

Columbus Airport
11.2018 - 04.2019

Custodian

Army and Air Force Exchange Services
08.2017 - 04.2018

Crossing Guard/Teacher aide

Killeen Independent School District
03.2013 - 08.2017

Numerator

US Census Bureau
03.2010 - 08.2010

Master of Arts in Business Administration -

Strayer University

Bachelor of Arts in Business Administration - Marketing

Strayer University

College Certification in Central Sterile Processing Tech -

Columbus Technical College

Computer Accountant -

ICDC College

High school diploma -

Grant High School
Erika Smith