Erika Taylor
Cincinnati,OH
Summary
Capable Customer Service Representative passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in all establishments.
Overview
16
16
years of professional experience
Work History
Head Bartender
Playpen
01.2020 - 11.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Civilian Payroll Technician
Veterans Affairs, Veterans Health Administration
05.2020 - 01.2022
- Managed complex pay situations, such as overtime or leave without pay, ensuring proper compliance with federal regulations.
- Collaborated closely with finance departments to reconcile any discrepancies between accounting systems and actual payments made to employees.
- Ensured timely payments for all civilian employees by consistently meeting strict deadlines for payroll submission.
- Implemented cross-training initiatives among team members, ensuring continuity of operations during staff absences or turnover.
- Reduced errors in payroll calculations by diligently verifying employee timecards and attendance records.
- Provided exceptional customer service by promptly responding to inquiries from employees regarding their paychecks or benefit deductions.
Housekeeping Aide
Veterans Affairs, Veterans Health Administration
03.2008 - 05.2020
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
Education
High School Diploma -
Gilbert A. Dater High School
Cincinnati, OHSkills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Attentive service
- Cash handling expertise
- Taking inventory
- Strong Communication Skills
- Sanitation
- Knowledge of local regulations
- Retaining information
- Sales and Upselling Techniques
- Outgoing Personality
- Highly reliable
Timeline
Civilian Payroll Technician
Veterans Affairs, Veterans Health Administration
05.2020 - 01.2022
Head Bartender
Playpen
01.2020 - 11.2023
Housekeeping Aide
Veterans Affairs, Veterans Health Administration
03.2008 - 05.2020
High School Diploma -
Gilbert A. Dater High School
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