Erika Torres
Hialeah,FL
Summary
Customer Services with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Duty Free Americas Inc.
Miami, Florida
08.2024 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
Customer Service
Balloon Museum
Miami Beach, FL
06.2024 - 08.2024
- Answered customer inquiries over the phone and through email.
- Ensured all customer service standards are met at all times.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
Sales Associate
Macy's
Hialeah, FL
10.2022 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Burlington
Hialeah, FL
09.2020 - 07.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06-2022
Skills
- Customer Needs Assessment
- Customer Engagement
- Inventory Reconciliation
- Inventory Control
- Inventory Counts
- Customer Service
- Product Knowledge
- Payment Processing
- Cash Register Operation
- Cash Handling
- Customer Assistance
- Sales expertise
- Retail Merchandising
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
Duty Free Americas Inc.
08.2024 - Current
Customer Service
Balloon Museum
06.2024 - 08.2024
Sales Associate
Macy's
10.2022 - 02.2024
Sales Associate
Burlington
09.2020 - 07.2022
High School Diploma -
Miami Springs Senior High School
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