Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Torres Urdaz

Ocala,FL

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.

Overview

7
7
years of professional experience

Work History

Cashier

Walmart
Ocala, Florida
01.2018 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted and balanced cashier drawers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Checked personal identifications during alcohol and tobacco sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped with purchases and signed customers up for rewards program.
  • Built and maintained productive relationships with employees.

Assistant Manager

Walmart
Ocala, Florida
01.2018 - Current
  • Ensured compliance with safety regulations and company policies.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved conflicts between team members in an effective manner.
  • Established processes for monitoring customer satisfaction levels.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Proposed or approved modifications to project plans.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Implemented quality control measures to uphold company standards.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

High School Diploma -

Forest High School
Ocala, Florida
05-2021

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Cash handling
  • Sales transactions
  • ID verification
  • Clear communication
  • Point of sale operation
  • Complex Problem-solving
  • Gift card handling
  • POS systems
  • Credit and cash transactions
  • Retail merchandising
  • Sales techniques mastery
  • Empathy and patience
  • Cleaning and sanitizing
  • Staff mentoring
  • Cash drawer balancing

Timeline

Cashier

Walmart
01.2018 - Current

Assistant Manager

Walmart
01.2018 - Current

High School Diploma -

Forest High School
Erika Torres Urdaz